Service locus of control and customer coproduction : the role of prior service experience and organizational socialization
Year of publication: |
2012
|
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Authors: | Büttgen, Marion ; Schumann, Jan Hendrik ; Ates, Zelal |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 15.2012, 2, p. 166-181
|
Subject: | Kundenintegration | Customer integration | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry | Gesundheitsvorsorge | Preventive care | Deutschland | Germany |
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