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Beziehungsmarketing
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117
Consumer behaviour
51
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Dienstleistungsqualität
50
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Customer satisfaction
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Beatty, Sharon E.
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Eisingerich, Andreas B
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Bolton, Ruth N.
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Brodie, Roderick J.
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Sesé, F. Javier
4
Wangenheim, Florian von
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Auh, Seigyoung
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Doorn, Jenny van
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Hollebeek, Linda D.
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Parasuraman, A.
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Polo-Redondo, Yolanda
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Rafaeli, Anat
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Ruyter, Ko de
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Schumann, Jan Hendrik
3
Verhoef, Peter C.
3
Wieseke, Jan
3
Aksoy, Lerzan
2
Bell, Simon J.
2
Benoit, Sabine
2
Cho, Yun Kyung
2
Danaher, Peter J.
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Dong, Beibei
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Eggert, Andreas
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Evans, Kenneth R.
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Evanschitzky, Heiner
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Flynn, Andrea Godfrey
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Garnefeld, Ina
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Jurić, Biljana
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Libai, Barak
2
Malthouse, Edward C.
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Journal of service research : JSR
SpringerLink / Bücher
2,014
Journal of business research : JBR
769
Journal of retailing and consumer services
738
Industrial marketing management : the international journal for industrial and high-tech firms
500
Springer eBook Collection / Business and Economics
453
Springer eBook Collection
446
Gabler Edition Wissenschaft
444
International journal of hospitality management
313
Research
303
Europäische Hochschulschriften / 5
301
The journal of services marketing
236
Lehrbuch
231
The journal of business & industrial marketing
218
The service industries journal
213
Electronic commerce research
191
Journal of strategic marketing
181
Journal of the Academy of Marketing Science
181
European journal of operational research : EJOR
161
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
155
International journal of electronic customer relationship management : IJECRM
154
Journal of travel and tourism marketing
149
International journal of business information systems : IJBIS
141
International journal of production economics
141
Management science : journal of the Institute for Operations Research and the Management Sciences
140
Journal of retailing
139
Journal of marketing
138
Premier reference source
136
International journal of contemporary hospitality management
135
Journal of hospitality marketing & management
134
Information systems and e-business management : ISeB
132
Journal of internet commerce
131
Tourism management : research, policies, practice
130
Asia Pacific journal of marketing and logistics
128
Cogent business & management
128
Gabler Research
127
essentials
125
Technological forecasting & social change : an international journal
120
Psychology & marketing
119
The journal of product & brand management
119
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ECONIS (ZBW)
121
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1
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
2
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
3
Delighting consumers click by click : antecedents and effects of delight online
Bartl, Christopher
;
Gouthier, Matthias H. J.
;
Lenker, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 386-399
Persistent link: https://www.econbiz.de/10009782120
Saved in:
4
How relationship age moderates loyalty formation : the increasing effect of relational equity on customer loyalty
Raimondo, Maria Antonietta
;
Miceli, Gaetano Nino
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 142-160
Persistent link: https://www.econbiz.de/10003776176
Saved in:
5
The impact of value congruence on consumer-service brand relationships
Zhang, Jing
;
Bloemer, Josée M. M.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 161-178
Persistent link: https://www.econbiz.de/10003776179
Saved in:
6
Return on community for consumers and service establishments
Rosenbaum, Mark S.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
Saved in:
7
Customer integration : a key to an implementation perspective of service provision
Benoit, Sabine
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 197-210
Persistent link: https://www.econbiz.de/10003776184
Saved in:
8
Customer integration and value creation : paradigmatic traps and perspectives
Vargo, Stephen L.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 211-215
Persistent link: https://www.econbiz.de/10003776187
Saved in:
9
Predicting customer wallet without survey data
Glady, Nicolas
;
Croux, Christophe
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 219-231
Persistent link: https://www.econbiz.de/10003804788
Saved in:
10
The effect of service price increases on customer retention : the moderating role of customer tenure and relationship breadth
Dawes, John
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003804798
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