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Is there a halo effect in satisfaction formation in business-to-business services?
Doorn, Jenny van - In: Journal of service research : JSR 11 (2008/09) 2, pp. 124-141
Persistent link: https://www.econbiz.de/10003776094
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How relationship age moderates loyalty formation : the increasing effect of relational equity on customer loyalty
Raimondo, Maria Antonietta; Miceli, Gaetano Nino; … - In: Journal of service research : JSR 11 (2008/09) 2, pp. 142-160
Persistent link: https://www.econbiz.de/10003776176
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The impact of value congruence on consumer-service brand relationships
Zhang, Jing; Bloemer, Josée M. M. - In: Journal of service research : JSR 11 (2008/09) 2, pp. 161-178
Persistent link: https://www.econbiz.de/10003776179
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Return on community for consumers and service establishments
Rosenbaum, Mark S. - In: Journal of service research : JSR 11 (2008/09) 2, pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
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How commitment influences the termination of B2B exchange relationships
Tsiros, Michael; Ross, William T.; Mittal, Vikas - In: Journal of service research : JSR 11 (2008/09) 3, pp. 263-276
Persistent link: https://www.econbiz.de/10003804811
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The relationship of employee perceptions of organizational climate to business-unit outcomes
Cooil, Bruce; Aksoy, Lerzan; Keiningham, Timothy; … - In: Journal of service research : JSR 11 (2008/09) 3, pp. 277-294
Persistent link: https://www.econbiz.de/10003804815
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Unifying service marketing and operations with service experience management
Kwortnik, Robert J.; Thompson, Gary M. - In: Journal of service research : JSR 11 (2008/09) 4, pp. 389-406
Persistent link: https://www.econbiz.de/10003853593
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Demystifying intercultural service encounters : toward a comprehensive conceptual framework
Sharma, Piyush; Tam, Jackie L. M.; Kim, Namwoon - In: Journal of service research : JSR 12 (2009/10) 2, pp. 227-242
Persistent link: https://www.econbiz.de/10003901062
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Cultural moderation in the formation of recovery satisfaction judgments : a cognitive-affective perspective
Schoefer, Klaus - In: Journal of service research : JSR 13 (2010) 1, pp. 52-66
Persistent link: https://www.econbiz.de/10003959016
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The impact of service system design and flow experience on customer satisfaction in online financial services
Ding, David Xin; Hu, Paul Jen-Hwa; Verma, Rohit; … - In: Journal of service research : JSR 13 (2010) 1, pp. 96-110
Persistent link: https://www.econbiz.de/10003959021