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~isPartOf:"Journal of service research : JSR"
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Providing quality to customers
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Beziehungsmarketing
117
Relationship marketing
117
Consumer behaviour
49
Konsumentenverhalten
49
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
44
Kundenzufriedenheit
44
Dienstleistungssektor
22
Service industry
22
Customer service
15
Kundenservice
15
Customer integration
14
Kundenintegration
14
Customer value
13
Dienstleistung
13
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13
Services
13
Beschwerdemanagement
11
Complaint management
11
Dienstleistungsmarketing
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Services marketing
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United States
11
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Emotion
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Lieferantenmanagement
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Salespeople
8
Supplier relationship management
8
Verkaufspersonal
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Arbeitsverhalten
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Confidence
7
Vertrauen
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Value creation
6
frontline employees
6
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5
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Eisingerich, Andreas B
5
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Auh, Seigyoung
3
Doorn, Jenny van
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Parasuraman, A.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Ruyter, Ko de
3
Verhoef, Peter C.
3
Wieseke, Jan
3
Aksoy, Lerzan
2
Bell, Simon J.
2
Benoit, Sabine
2
Danaher, Peter J.
2
Dong, Beibei
2
Eggert, Andreas
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Garnefeld, Ina
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Harrison, Mary P.
2
Haws, Kelly L.
2
Hennig-Thurau, Thorsten
2
Huang, Ming-Hui
2
Ilić, Ana
2
Jurić, Biljana
2
Libai, Barak
2
Malthouse, Edward C.
2
McColl-Kennedy, Janet R.
2
Merlo, Omar
2
Mittal, Vikas
2
Ordanini, Andrea
2
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Journal of service research : JSR
SpringerLink / Bücher
1,528
Journal of business research : JBR
688
Journal of retailing and consumer services
621
Industrial marketing management : the international journal for industrial and high-tech firms
430
Gabler Edition Wissenschaft
358
Springer eBook Collection
338
Springer eBook Collection / Business and Economics
334
International journal of hospitality management
320
Research
256
Europäische Hochschulschriften / 5
250
The journal of services marketing
230
The service industries journal
198
The journal of business & industrial marketing
192
Lehrbuch
186
Journal of the Academy of Marketing Science
181
NBER working paper series
178
Journal of strategic marketing
175
International journal of production economics
172
Working paper / National Bureau of Economic Research, Inc.
169
International journal of production research
156
NBER Working Paper
155
International journal of electronic customer relationship management : IJECRM
145
European journal of operational research : EJOR
144
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
Journal of marketing
140
International journal of contemporary hospitality management
130
The journal of product & brand management
128
Journal of retailing
123
Psychology & marketing
123
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
122
Journal of hospitality marketing & management
121
Asia Pacific journal of marketing and logistics
118
Management science : journal of the Institute for Operations Research and the Management Sciences
118
Cogent business & management
117
The journal of brand management : an international journal
115
Marketing intelligence & planning
113
Journal of service management
107
European journal of marketing : EJM
105
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ECONIS (ZBW)
117
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117
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1
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
2
The role of corporate image for quality in the formation of attitudinal service loyalty
Jha, Subhash
;
Deitz, George D.
;
Babakus, Emin
;
Yavas, Ugur
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 155-170
Persistent link: https://www.econbiz.de/10009774887
Saved in:
3
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
4
How relationship age moderates loyalty formation : the increasing effect of relational equity on customer loyalty
Raimondo, Maria Antonietta
;
Miceli, Gaetano Nino
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 142-160
Persistent link: https://www.econbiz.de/10003776176
Saved in:
5
The impact of value congruence on consumer-service brand relationships
Zhang, Jing
;
Bloemer, Josée M. M.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 161-178
Persistent link: https://www.econbiz.de/10003776179
Saved in:
6
Return on community for consumers and service establishments
Rosenbaum, Mark S.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
Saved in:
7
Customer integration : a key to an implementation perspective of service provision
Benoit, Sabine
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 197-210
Persistent link: https://www.econbiz.de/10003776184
Saved in:
8
Customer integration and value creation : paradigmatic traps and perspectives
Vargo, Stephen L.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 211-215
Persistent link: https://www.econbiz.de/10003776187
Saved in:
9
Predicting customer wallet without survey data
Glady, Nicolas
;
Croux, Christophe
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 219-231
Persistent link: https://www.econbiz.de/10003804788
Saved in:
10
The effect of service price increases on customer retention : the moderating role of customer tenure and relationship breadth
Dawes, John
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003804798
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