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How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.; Fombelle, Paul W.; Ray, Kristal R.; … - In: Journal of service research : JSR 18 (2015) 1, pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
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Testing the Steve Jobs hypothesis in a B2B context : will a portfolio of hierarchically related technology products improve customer outcomes?
Kuruzovich, Jason; Han, Shu; Koukova, Nevena T.; … - In: Journal of service research : JSR 16 (2013) 3, pp. 372-385
Persistent link: https://www.econbiz.de/10009782125
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Tell us again, how satisfied are you? : the influence of recurring posttransaction surveys on purchase behavior
Flynn, Andrea Godfrey; Salisbury, Linda Court; Seiders, … - In: Journal of service research : JSR 20 (2017) 3, pp. 292-305
Persistent link: https://www.econbiz.de/10011736766
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How relationship age moderates loyalty formation : the increasing effect of relational equity on customer loyalty
Raimondo, Maria Antonietta; Miceli, Gaetano Nino; … - In: Journal of service research : JSR 11 (2008/09) 2, pp. 142-160
Persistent link: https://www.econbiz.de/10003776176
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The impact of value congruence on consumer-service brand relationships
Zhang, Jing; Bloemer, Josée M. M. - In: Journal of service research : JSR 11 (2008/09) 2, pp. 161-178
Persistent link: https://www.econbiz.de/10003776179
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Return on community for consumers and service establishments
Rosenbaum, Mark S. - In: Journal of service research : JSR 11 (2008/09) 2, pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
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Customer integration : a key to an implementation perspective of service provision
Benoit, Sabine - In: Journal of service research : JSR 11 (2008/09) 2, pp. 197-210
Persistent link: https://www.econbiz.de/10003776184
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Customer integration and value creation : paradigmatic traps and perspectives
Vargo, Stephen L. - In: Journal of service research : JSR 11 (2008/09) 2, pp. 211-215
Persistent link: https://www.econbiz.de/10003776187
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Predicting customer wallet without survey data
Glady, Nicolas; Croux, Christophe - In: Journal of service research : JSR 11 (2008/09) 3, pp. 219-231
Persistent link: https://www.econbiz.de/10003804788
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The effect of service price increases on customer retention : the moderating role of customer tenure and relationship breadth
Dawes, John - In: Journal of service research : JSR 11 (2008/09) 3, pp. 232-245
Persistent link: https://www.econbiz.de/10003804798