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Journal of service research : JSR
Journal of business research : JBR
736
Journal of retailing and consumer services
700
SpringerLink / Bücher
480
Industrial marketing management : the international journal for industrial and high-tech firms
474
International journal of hospitality management
331
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179
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International journal of contemporary hospitality management
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Journal of travel and tourism marketing
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European journal of marketing : EJM
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Springer eBook Collection / Business and Economics
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Asia Pacific journal of marketing and logistics
115
The journal of product & brand management
115
Services marketing quarterly
113
Marketing intelligence & planning
112
Psychology & marketing
108
The journal of brand management : an international journal
108
Cogent business & management
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
International journal of production research
104
The international review of retail, distribution and consumer research
104
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
102
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97
Springer eBook Collection
96
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
93
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ECONIS (ZBW)
162
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1
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
2
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
3
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
4
Designing multi-interface service experiences : the service experience blueprint
Patrício, Lia
;
Fisk, Raymond P.
;
Falcão e Cunha, Joã
- In:
Journal of service research : JSR
10
(
2007/08
)
4
,
pp. 318-334
Persistent link: https://www.econbiz.de/10003705712
Saved in:
5
Managing marketing channel multiplicity
Bruggen, Gerrit H. van
;
Antia, Kersi D.
;
Jap, Sandy D.
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 331-340
Persistent link: https://www.econbiz.de/10008652113
Saved in:
6
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
7
Does the nature of the interaction matter? : understanding customer channel choice for purchases and communications
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 276-290
Persistent link: https://www.econbiz.de/10011665396
Saved in:
8
Customer engagement : conceptual domain, fundamental propositions, and implications for research
Brodie, Roderick J.
;
Hollebeek, Linda D.
;
Jurić, Biljana
; …
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10009383399
Saved in:
9
Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
Saved in:
10
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
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