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~isPartOf:"Journal of service research : JSR"
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Beziehungsmarketing
117
Relationship marketing
117
Consumer behaviour
50
Konsumentenverhalten
50
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
44
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22
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Confidence
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Work behaviour
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frontline employees
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Eisingerich, Andreas B
5
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Auh, Seigyoung
3
Doorn, Jenny van
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Parasuraman, A.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Ruyter, Ko de
3
Verhoef, Peter C.
3
Wieseke, Jan
3
Aksoy, Lerzan
2
Bell, Simon J.
2
Benoit, Sabine
2
Danaher, Peter J.
2
Dong, Beibei
2
Eggert, Andreas
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Garnefeld, Ina
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Harrison, Mary P.
2
Haws, Kelly L.
2
Hennig-Thurau, Thorsten
2
Huang, Ming-Hui
2
Ilić, Ana
2
Jurić, Biljana
2
Libai, Barak
2
Malthouse, Edward C.
2
McColl-Kennedy, Janet R.
2
Merlo, Omar
2
Mittal, Vikas
2
Ordanini, Andrea
2
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Journal of service research : JSR
Journal of business research : JBR
957
Journal of retailing and consumer services
666
Industrial marketing management : the international journal for industrial and high-tech firms
606
SpringerLink / Bücher
447
Journal of strategic marketing
335
International journal of hospitality management
323
The journal of business & industrial marketing
274
Journal of the Academy of Marketing Science
269
The journal of services marketing
235
Journal of marketing
222
European journal of marketing : EJM
212
The service industries journal
207
Journal of marketing management : MM
197
Marketing intelligence & planning
189
European Journal of Marketing
174
Gabler Edition Wissenschaft
173
International journal of electronic customer relationship management : IJECRM
162
The journal of brand management : an international journal
160
Europäische Hochschulschriften / 5
159
Asia Pacific journal of marketing and logistics
150
Psychology & marketing
149
The journal of product & brand management
143
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
142
Journal of marketing communications
138
Journal of retailing
135
Journal of travel and tourism marketing
135
International journal of contemporary hospitality management
134
Tourism management : research, policies, practice
130
Cogent business & management
128
Journal of hospitality marketing & management
127
Management science : journal of the Institute for Operations Research and the Management Sciences
127
Journal of business ethics : JOBE
123
Marketing Intelligence & Planning
123
Journal of Business & Industrial Marketing
118
Springer eBook Collection
116
Journal of service management
114
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
106
Services marketing quarterly
106
Business horizons
104
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ECONIS (ZBW)
119
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1
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119
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1
The reinforcing effects of loyalty program partnerships and core service usage : a longitudinal analysis
Lemon, Katherine N.
;
Wangenheim, Florian von
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 357-370
Persistent link: https://www.econbiz.de/10003853572
Saved in:
2
Managing the bright and dark sides of status endowment in hierarchical loyalty programs
Eggert, Andreas
;
Steinhoff, Lena
;
Garnefeld, Ina
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 210-228
Persistent link: https://www.econbiz.de/10011283708
Saved in:
3
The social dimension of service interactions : observer reactions to customer incivility
Henkel, Alexander P.
;
Boegershausen, Johannes
;
Rafaeli, Anat
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 120-134
Persistent link: https://www.econbiz.de/10011684838
Saved in:
4
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
5
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
6
Strengthening customer relationships : what factors influence customers to migrate to contracts?
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009774892
Saved in:
7
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
8
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
9
How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
Saved in:
10
Modeling customer reactions to sales attempts : if cross-selling backfires
Güneş, Evrim D.
;
Akşin, O. Zeynep
;
Örmeci, E. Lerzan
; …
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10003982846
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