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Beziehungsmarketing
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Consumer behaviour
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Dienstleistungsqualität
47
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Eisingerich, Andreas B
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Journal of service research : JSR
SpringerLink / Bücher
1,686
Journal of business research : JBR
667
Journal of retailing and consumer services
587
Industrial marketing management : the international journal for industrial and high-tech firms
460
International journal of production research
419
Gabler Edition Wissenschaft
392
Springer eBook Collection
374
Springer eBook Collection / Business and Economics
365
Business process management journal
337
International journal of hospitality management
300
Research
265
Europäische Hochschulschriften / 5
257
The journal of services marketing
226
The journal of business & industrial marketing
200
Lehrbuch
197
The service industries journal
195
Journal of strategic marketing
174
Journal of the Academy of Marketing Science
171
International journal of production economics
165
International journal of electronic customer relationship management : IJECRM
147
European journal of operational research : EJOR
134
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
129
Journal of marketing
127
International journal of contemporary hospitality management
121
International journal of business information systems : IJBIS
120
Journal of travel and tourism marketing
119
International journal of business process integration and management : IJBPIM
118
Journal of hospitality marketing & management
115
Tourism management : research, policies, practice
113
The journal of brand management : an international journal
110
The journal of product & brand management
110
Asia Pacific journal of marketing and logistics
109
International journal of productivity and quality management : IJPQM
109
Gabler Research
108
Cogent business & management
107
Journal of retailing
107
essentials
107
Journal of service management
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
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ECONIS (ZBW)
119
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1
Visualizing service operations
Sampson, Scott
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 182-198
Persistent link: https://www.econbiz.de/10009548672
Saved in:
2
Multilevel service design : from customer value constellation to service experience blueprinting
Patrício, Lia
;
Fisk, Raymond P.
;
Cunha, João Falcão e
; …
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 180-200
Persistent link: https://www.econbiz.de/10009266742
Saved in:
3
How relationship age moderates loyalty formation : the increasing effect of relational equity on customer loyalty
Raimondo, Maria Antonietta
;
Miceli, Gaetano Nino
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 142-160
Persistent link: https://www.econbiz.de/10003776176
Saved in:
4
The impact of value congruence on consumer-service brand relationships
Zhang, Jing
;
Bloemer, Josée M. M.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 161-178
Persistent link: https://www.econbiz.de/10003776179
Saved in:
5
Return on community for consumers and service establishments
Rosenbaum, Mark S.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
Saved in:
6
Customer integration : a key to an implementation perspective of service provision
Benoit, Sabine
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 197-210
Persistent link: https://www.econbiz.de/10003776184
Saved in:
7
Customer integration and value creation : paradigmatic traps and perspectives
Vargo, Stephen L.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 211-215
Persistent link: https://www.econbiz.de/10003776187
Saved in:
8
Predicting customer wallet without survey data
Glady, Nicolas
;
Croux, Christophe
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 219-231
Persistent link: https://www.econbiz.de/10003804788
Saved in:
9
The effect of service price increases on customer retention : the moderating role of customer tenure and relationship breadth
Dawes, John
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003804798
Saved in:
10
The reinforcing effects of loyalty program partnerships and core service usage : a longitudinal analysis
Lemon, Katherine N.
;
Wangenheim, Florian von
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 357-370
Persistent link: https://www.econbiz.de/10003853572
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