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Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.; Bolton, Ruth N.; Gustafsson, Anders; … - In: Journal of service research : JSR 16 (2013) 2, pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
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Relationship Characteristics and Cash Flow Variability: Implications for Satisfaction, Loyalty, and Customer Portfolio Management
Tarasi, Crina O.; Bolton, Ruth N.; Gustafsson, Anders; … - In: Journal of service research : JSR 16 (2013) 2, pp. 121-137
Persistent link: https://www.econbiz.de/10010104402
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Customer engagement : opportunities and challenges for organizations
Bolton, Ruth N. - In: Journal of service research : JSR 14 (2011) 3, pp. 272-274
Persistent link: https://www.econbiz.de/10009383389
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Why attachment security matters : how customers' attachment styles influence their relationships with service firms and service employees
Mende, Martin; Bolton, Ruth N. - In: Journal of service research : JSR 14 (2011) 3, pp. 285-301
Persistent link: https://www.econbiz.de/10009383342
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Advancing and consolidating knowledge about customer engagement
Brodie, Roderick J.; Hollebeek, Linda D. - In: Journal of service research : JSR 14 (2011) 3, pp. 283-284
Persistent link: https://www.econbiz.de/10009383364
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Why Attachment Security Matters: How Customers' Attachment Styles Influence Their Relationships With Service Firms and Service Employees
Mende, Martin; Bolton, Ruth N. - In: Journal of service research : JSR 14 (2011) 3, pp. 285-302
Persistent link: https://www.econbiz.de/10009328895
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Customer Engagement: Opportunities and Challenges for Organizations
Bolton, Ruth N. - In: Journal of service research : JSR 14 (2011) 3, pp. 272-275
Persistent link: https://www.econbiz.de/10009328900