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Twenty years of service guarantee research : a synthesis
Hogreve, Jens; Gremler, Dwayne D. - In: Journal of service research : JSR 11 (2008/09) 4, pp. 322-343
Persistent link: https://www.econbiz.de/10003853538
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Managing service innovation and interorganizational relationships for firm performance : to commit or diversify?
Eisingerich, Andreas B; Rubera, Gaia; Seifert, Matthias - In: Journal of service research : JSR 11 (2008/09) 4, pp. 344-356
Persistent link: https://www.econbiz.de/10003853557
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Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.; Bitner, Mary Jo; Brown, Stephen Walter; … - In: Journal of service research : JSR 13 (2010) 1, pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
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The impact of mission fulfillment on the internal audience : psychological job outcomes in a services setting
Suh, Taewon; Houston, Mark B.; Barney, Steven M.; Kwon, … - In: Journal of service research : JSR 14 (2011) 1, pp. 76-92
Persistent link: https://www.econbiz.de/10008826885
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Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea; Parasuraman, A. - In: Journal of service research : JSR 14 (2011) 1, pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
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The effect of the servicescape on service workers
Parish, Janet Turner; Berry, Leonard L.; Lam, Shun Yin - In: Journal of service research : JSR 10 (2007/08) 3, pp. 220-238
Persistent link: https://www.econbiz.de/10003705566
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The impact of service-time uncertainty and anticipated congestion on customers' waiting-time decisions
Kumar, Piyush; Krishnamurthy, Parthasarathy - In: Journal of service research : JSR 10 (2007/08) 3, pp. 282-292
Persistent link: https://www.econbiz.de/10003705610
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Characterizing value as an experience : implications for service researchers and managers
Helkkula, Anu; Kelleher, Carol; Pihlström, Minna - In: Journal of service research : JSR 15 (2012) 1, pp. 59-75
Persistent link: https://www.econbiz.de/10009521626
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Senior customers' service encounter preferences
Grougiou, Vassiliki; Pettigrew, Simone - In: Journal of service research : JSR 14 (2011) 4, pp. 475-488
Persistent link: https://www.econbiz.de/10009491357
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The temporal construal of customer satisfaction
Pizzi, Gabriele; Marzocchi, Gian Luca; Orsingher, Chiara; … - In: Journal of service research : JSR 18 (2015) 4, pp. 484-497
Persistent link: https://www.econbiz.de/10011392284