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Dienstleistung
43
Services
43
Dienstleistungsqualität
18
Dienstleistungssektor
18
Service industry
18
Service quality
18
Innovation
15
Beziehungsmarketing
13
Relationship marketing
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Consumer behaviour
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Konsumentenverhalten
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Customer satisfaction
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Kundenzufriedenheit
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Betriebliche Wertschöpfung
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Customer integration
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Dienstleistungsinnovation
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Kundenintegration
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Value creation
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service design
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service innovation
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Dienstleistungsmanagement
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Dienstleistungsmarketing
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Gesundheitsversorgung
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New product development
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Produktentwicklung
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Service-Dominant Logic
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Service-dominant logic
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Services marketing
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cocreation
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Big Data
3
Big data
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Business services
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Customer value
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English
43
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Antons, David
2
Berry, Leonard L.
2
Bitner, Mary Jo
2
Bowen, David E.
2
Breidbach, Christoph F.
2
Helkkula, Anu
2
Ostrom, Amy L.
2
Parasuraman, A.
2
Patrício, Lia
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Alexander, Matthew
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Andrade, Carolina S.
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Aspara, Jaakko
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Baltas, George
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Banerjee, Dipyaman
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Barrios, Andrés
1
Beloglazov, Anton
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Benoit, Sabine
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Blocker, Christopher P.
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Blut, Markus
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Bolton, Lisa E.
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Breidbach, Christopher F.
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Brown, Stephen Walter
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Burkhard, Kevin A.
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Buyya, Rajkumar
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Cassab, Harold
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Cavalcante, Victor F.
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Journal of service research : JSR
Wirtschaft und Gesellschaft - WuG
124
Ifo Schnelldienst
71
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
71
SpringerLink / Bücher
63
The service industries journal
61
Journal of service management
60
The journal of services marketing
56
Ifo-Schnelldienst
46
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
46
Journal of business research : JBR
44
Ekonomický časopis : časopis pre ekonomickú teóriu, hospodársku politiku, spoločensko-ekonomické prognózovanie
40
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
35
Working paper / National Bureau of Economic Research, Inc.
34
NBER working paper series
32
Marktinformation / A
28
Politická ekonomie : teorie, modelování, aplikace
28
Revue d'économie industrielle
28
ifo Dresden berichtet
27
Kieler Studien : Forschungsberichte des Instituts für Weltwirtschaft an der Universität Kiel
25
Studies on Russian economic development : the official journal of the Institute of Economic Forecasting, Russian Academy of Sciences
25
Gospodarka planowa : miesie̜cznik poświe̜cony problemom planowania i rozwoju gospodarki narodowej
24
NBER Working Paper
24
Izvestija Akademii Nauk SSSR
23
International journal of production economics
22
Közgazdasági szemle : a magyar Tudományos Akadémia Közgazdaságtudományi Bizottságának folyóirata
22
Mitteilungen aus der Arbeitsmarkt- und Berufsforschung
22
Ekonomista : czasopismo poświe̜cone nauce i potrzebom życia
21
Journal of service research
21
Mitteilungen / Rheinisch-Westfälisches Institut für Wirtschaftsforschung, Essen
21
The journal of business & industrial marketing
21
Wirtschaftswissenschaft
21
Industrial marketing management : the international journal for industrial and high-tech firms
20
International journal of services technology and management
20
Services marketing quarterly
20
International journal of hospitality management
19
Intereconomics : review of European economic policy
18
Journal of retailing and consumer services
18
Plánované hospodářstvi : politickoekonomický časopis SPK
18
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
17
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ECONIS (ZBW)
43
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1
Twenty years of service guarantee research : a synthesis
Hogreve, Jens
;
Gremler, Dwayne D.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10003853538
Saved in:
2
Managing service innovation and interorganizational relationships for firm performance : to commit or diversify?
Eisingerich, Andreas B
;
Rubera, Gaia
;
Seifert, Matthias
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 344-356
Persistent link: https://www.econbiz.de/10003853557
Saved in:
3
Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
Saved in:
4
The impact of mission fulfillment on the internal audience : psychological job outcomes in a services setting
Suh, Taewon
;
Houston, Mark B.
;
Barney, Steven M.
;
Kwon, …
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 76-92
Persistent link: https://www.econbiz.de/10008826885
Saved in:
5
Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
Saved in:
6
The effect of the servicescape on service workers
Parish, Janet Turner
;
Berry, Leonard L.
;
Lam, Shun Yin
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10003705566
Saved in:
7
The impact of service-time uncertainty and anticipated congestion on customers' waiting-time decisions
Kumar, Piyush
;
Krishnamurthy, Parthasarathy
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 282-292
Persistent link: https://www.econbiz.de/10003705610
Saved in:
8
Characterizing value as an experience : implications for service researchers and managers
Helkkula, Anu
;
Kelleher, Carol
;
Pihlström, Minna
- In:
Journal of service research : JSR
15
(
2012
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10009521626
Saved in:
9
Senior customers' service encounter preferences
Grougiou, Vassiliki
;
Pettigrew, Simone
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 475-488
Persistent link: https://www.econbiz.de/10009491357
Saved in:
10
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
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