Narrow search
Showing 1 - 10 of 130
Cover Image
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine; Ciuchita, Robert; Mahr, Dominik; … - In: Journal of service research : JSR 16 (2013) 4, pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Cover Image
The role of customer engagement behavior in value co-creation : a service system perspective
Jaakkola, Elina; Alexander, Matthew - In: Journal of service research : JSR 17 (2014) 3, pp. 247-261
Persistent link: https://www.econbiz.de/10010393232
Cover Image
Linking service-dominant logic and strategic business practice : a conceptual model of a service-dominant orientation
Karpen, Ingo O.; Bove, Liliana L.; Lukas, Bryan A. - In: Journal of service research : JSR 15 (2012) 1, pp. 21-38
Persistent link: https://www.econbiz.de/10009521629
Cover Image
Connectivity in service systems : does technology-enablement impact the ability of a service system to co-create value?
Breidbach, Christopher F.; Kolb, Darl G.; Srinivasan, Ananth - In: Journal of service research : JSR 16 (2013) 3, pp. 428-441
Persistent link: https://www.econbiz.de/10009782106
Cover Image
Archetypes of service innovation : implications for value cocreation
Helkkula, Anu; Kowalkowski, Christian; Tronvoll, Bård - In: Journal of service research : JSR 21 (2018) 3, pp. 284-301
Persistent link: https://www.econbiz.de/10011916505
Cover Image
Customer integration : a key to an implementation perspective of service provision
Benoit, Sabine - In: Journal of service research : JSR 11 (2008/09) 2, pp. 197-210
Persistent link: https://www.econbiz.de/10003776184
Cover Image
Customer integration and value creation : paradigmatic traps and perspectives
Vargo, Stephen L. - In: Journal of service research : JSR 11 (2008/09) 2, pp. 211-215
Persistent link: https://www.econbiz.de/10003776187
Cover Image
Customer engagement behavior: theoretical foundations and research directions
Doorn, Jenny van; Lemon, Katherine N.; Mittal, Vikas; … - In: Journal of service research : JSR 13 (2010) 3, pp. 253-266
Persistent link: https://www.econbiz.de/10008652135
Cover Image
Customer engagement as a new perspective in customer management
Verhoef, Peter C.; Reinartz, Werner J.; Krafft, Manfred - In: Journal of service research : JSR 13 (2010) 3, pp. 247-252
Persistent link: https://www.econbiz.de/10008652136
Cover Image
Special issue: Customer engagement
Verhoef, Peter C. (contributor) - 2010
Persistent link: https://www.econbiz.de/10008652137