Narrow search
Showing 1 - 10 of 122
Cover Image
Moderating role of stress in evaluating negative services : encounters with the police
Singh, Sangeeta; Duque, Lola C. - In: Journal of service research : JSR 15 (2012) 2, pp. 231-241
Persistent link: https://www.econbiz.de/10009548669
Cover Image
The impact of mission fulfillment on the internal audience : psychological job outcomes in a services setting
Suh, Taewon; Houston, Mark B.; Barney, Steven M.; Kwon, … - In: Journal of service research : JSR 14 (2011) 1, pp. 76-92
Persistent link: https://www.econbiz.de/10008826885
Cover Image
Half full or half empty : the role of optimism in boundary-spanning positions
Crosno, Jody L.; Rinaldo, Shannon B.; Black, Hulda G.; … - In: Journal of service research : JSR 11 (2008/09) 3, pp. 295-309
Persistent link: https://www.econbiz.de/10003804817
Cover Image
Understanding emotional reactions for negative services : the impact of efficacy beliefs and stage in process
Miller, Elizabeth Gelfand; Luce, Mary Frances; Kahn, … - In: Journal of service research : JSR 12 (2009/10) 1, pp. 87-99
Persistent link: https://www.econbiz.de/10003878848
Cover Image
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile; Gremler, Dwayne D.; Riel, Allard C. … - In: Journal of service research : JSR 19 (2016) 1, pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Cover Image
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.; Brady, Michael K.; McColl-Kennedy, … - In: Journal of service research : JSR 19 (2016) 3, pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Cover Image
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn; McColl-Kennedy, Janet R.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Cover Image
Service brand relationship quality : hot or cold?
Nyffenegger, Bettina; Krohmer, Harley; Hoyer, Wayne D.; … - In: Journal of service research : JSR 18 (2015) 1, pp. 90-106
Persistent link: https://www.econbiz.de/10010483436
Cover Image
Group emotional contagion and complaint intentions in group service failure : the role of group size and group familiarity
Du, Jiangang; Fan, Xiucheng; Feng, Tianjun - In: Journal of service research : JSR 17 (2014) 3, pp. 326-338
Persistent link: https://www.econbiz.de/10010393227
Cover Image
Cultural moderation in the formation of recovery satisfaction judgments : a cognitive-affective perspective
Schoefer, Klaus - In: Journal of service research : JSR 13 (2010) 1, pp. 52-66
Persistent link: https://www.econbiz.de/10003959016