//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Using Social Media to Manage C...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
117
Relationship marketing
117
Consumer behaviour
60
Dienstleistungsqualität
60
Konsumentenverhalten
60
Service quality
60
Customer satisfaction
53
Kundenzufriedenheit
53
Beschwerdemanagement
31
Complaint management
31
Dienstleistungssektor
24
Service industry
24
Customer service
21
Kundenservice
21
Customer integration
15
Kundenintegration
15
Customer value
14
Emotion
14
Kundenwert
14
USA
14
United States
14
Dienstleistung
13
Services
13
Dienstleistungsmarketing
12
Services marketing
12
Viral marketing
12
Virales Marketing
12
service recovery
10
Salespeople
9
Verkaufspersonal
9
Confidence
8
Lieferantenmanagement
8
Social Web
8
Social web
8
Supplier relationship management
8
Vertrauen
8
service failure
8
Arbeitsverhalten
7
Work behaviour
7
Betriebliche Wertschöpfung
6
more ...
less ...
Online availability
All
Undetermined
41
Type of publication
All
Article
142
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
143
Aufsatz in Zeitschrift
143
Case study
2
Fallstudie
2
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
143
Author
All
Eisingerich, Andreas B
5
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
McColl-Kennedy, Janet R.
4
Ruyter, Ko de
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Auh, Seigyoung
3
Doorn, Jenny van
3
Gelbrich, Katja
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Parasuraman, A.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Tsarenko, Yelena
3
Verhoef, Peter C.
3
Walsh, Gianfranco
3
Wieseke, Jan
3
Aksoy, Lerzan
2
Bell, Simon J.
2
Benoit, Sabine
2
Brady, Michael K.
2
Danaher, Peter J.
2
Dong, Beibei
2
Eggert, Andreas
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Fan, Xiucheng
2
Flynn, Andrea Godfrey
2
Garnefeld, Ina
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Harrison, Mary P.
2
Haws, Kelly L.
2
Hennig-Thurau, Thorsten
2
Huang, Ming-Hui
2
Ilić, Ana
2
Jurić, Biljana
2
more ...
less ...
Published in...
All
Journal of service research : JSR
Journal of business research : JBR
1,162
Journal of retailing and consumer services
825
SpringerLink / Bücher
499
Industrial marketing management : the international journal for industrial and high-tech firms
481
International journal of hospitality management
438
Technological forecasting & social change : an international journal
290
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
281
International journal of internet marketing and advertising : IJIMA
274
The journal of services marketing
269
Tourism management : research, policies, practice
242
The service industries journal
225
Journal of the Academy of Marketing Science
223
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
221
The journal of business & industrial marketing
219
Psychology & marketing
216
Journal of strategic marketing
214
Journal of travel and tourism marketing
211
Information systems research : ISR
205
Journal of marketing
200
Management science : journal of the Institute for Operations Research and the Management Sciences
199
International journal of contemporary hospitality management
190
Journal of hospitality marketing & management
185
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
179
Cogent business & management
178
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
178
Springer eBook Collection
175
Journal of marketing management : MM
169
International journal of electronic customer relationship management : IJECRM
168
Journal of marketing communications
168
The journal of product & brand management
159
Journal of advertising research
157
Asia Pacific journal of marketing and logistics
156
The journal of brand management : an international journal
156
International journal of electronic marketing and retailing : IJEMR
155
Marketing intelligence & planning
155
International journal of business information systems : IJBIS
154
Business horizons
153
European journal of marketing : EJM
152
Journal of management information systems : JMIS
151
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
148
more ...
less ...
Source
All
ECONIS (ZBW)
143
Showing
1
-
10
of
143
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service recovery via social media : the social influence effects of virtual presence
Schaefers, Tobias
;
Schamari, Julia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 192-208
Persistent link: https://www.econbiz.de/10011485442
Saved in:
2
A meta-analysis of organizational complaint handling and customer responses
Gelbrich, Katja
;
Roschk, Holger
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 24-43
Persistent link: https://www.econbiz.de/10008826888
Saved in:
3
The impact of process recovery communication on customer satisfaction, repurchase intentions, and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Larivière, Bart
;
Vermeir, Iris
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 262-279
Persistent link: https://www.econbiz.de/10009578293
Saved in:
4
Will you tolerate this? : the impact of affective commitment on complaint intention and postrecovery behavior
Evanschitzky, Heiner
;
Brock, Christian
;
Blut, Markus
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 410-425
Persistent link: https://www.econbiz.de/10009491362
Saved in:
5
Trust recovery following a double deviation
Basso, Kenny
;
Santos, Cristiane Pizzutti dos
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 209-223
Persistent link: https://www.econbiz.de/10011485447
Saved in:
6
Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng
;
Luo, Xueming
;
Jiang, Minghua
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 341-355
Persistent link: https://www.econbiz.de/10009782132
Saved in:
7
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
8
The positive effects of customers’ power on their behavioral responses after service failure
Sembada, Agung
;
Tsarenko, Yelena
;
Tojib, Dewi
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 337-351
Persistent link: https://www.econbiz.de/10011665459
Saved in:
9
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
10
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->