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Beziehungsmarketing
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Ruyter, Ko de
6
Wangenheim, Florian von
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Eisingerich, Andreas B
5
Schumann, Jan Hendrik
5
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4
Bolton, Ruth N.
4
Brodie, Roderick J.
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Sesé, F. Javier
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3
Auh, Seigyoung
3
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3
Doorn, Jenny van
3
Hollebeek, Linda D.
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3
Parasuraman, A.
3
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Polo-Redondo, Yolanda
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Rafaeli, Anat
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Journal of service research : JSR
Journal of business research : JBR
2,277
Journal of retailing and consumer services
2,056
International journal of hospitality management
909
International journal of consumer studies
771
Psychology & marketing
709
SpringerLink / Bücher
601
Journal of consumer research : JCR ; an interdisciplinary bimonthly
583
NBER working paper series
532
European Journal of Marketing
480
Industrial marketing management : the international journal for industrial and high-tech firms
473
Working paper / National Bureau of Economic Research, Inc.
444
Asia Pacific journal of marketing and logistics
431
The journal of product & brand management
407
Journal of Consumer Marketing
400
European journal of marketing : EJM
394
NBER Working Paper
387
The journal of brand management : an international journal
379
Journal of the Academy of Marketing Science
376
Journal of marketing research : JMR
373
Tourism management : research, policies, practice
371
Journal of travel and tourism marketing
369
The journal of services marketing
369
Journal of marketing
366
Management science : journal of the Institute for Operations Research and the Management Sciences
364
Journal of marketing management : MM
359
Journal of retailing
358
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
349
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
332
Journal of international consumer marketing
329
Marketing intelligence & planning
326
Cogent business & management
325
The service industries journal
322
Journal of marketing communications
319
Marketing letters : a journal of research in marketing
318
International journal of contemporary hospitality management
313
International journal of retail & distribution management
312
The international review of retail, distribution and consumer research
312
Journal of strategic marketing
304
Journal of fashion marketing and management
299
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
298
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ECONIS (ZBW)
171
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1
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
2
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
3
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
4
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
5
The impact of value congruence on consumer-service brand relationships
Zhang, Jing
;
Bloemer, Josée M. M.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 161-178
Persistent link: https://www.econbiz.de/10003776179
Saved in:
6
Regulatory focus theory, trust, and privacy concern
Wirtz, Jochen
;
Lwin, May O.
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 190-207
Persistent link: https://www.econbiz.de/10003901050
Saved in:
7
Managing marketing channel multiplicity
Bruggen, Gerrit H. van
;
Antia, Kersi D.
;
Jap, Sandy D.
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 331-340
Persistent link: https://www.econbiz.de/10008652113
Saved in:
8
The impact of new media on customer relationships
Hennig-Thurau, Thorsten
;
Malthouse, Edward C.
;
Friege, …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 311-330
Persistent link: https://www.econbiz.de/10008652114
Saved in:
9
Customer-to-customer interactions: broadening the scope of word of mouth research
Libai, Barak
;
Bolton, Ruth
;
Bügel, Marnix S.
;
Ruyter, Ko de
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 267-282
Persistent link: https://www.econbiz.de/10008652134
Saved in:
10
Customer engagement behavior: theoretical foundations and research directions
Doorn, Jenny van
;
Lemon, Katherine N.
;
Mittal, Vikas
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 253-266
Persistent link: https://www.econbiz.de/10008652135
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