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Analyzing customer experience feedback using text mining : a linguistics-based approach
Ordenes, Francisco Villarroel; Theodoulidis, Babis; … - In: Journal of service research : JSR 17 (2014) 3, pp. 278-295
Persistent link: https://www.econbiz.de/10010393230
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Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B; Auh, Seigyoung; Merlo, Omar - In: Journal of service research : JSR 17 (2014) 1, pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
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The role of consumer confidence in creating customer loyalty
Ou, Yi-chun; Vries, Lisette de; Wiesel, Thorsten; … - In: Journal of service research : JSR 17 (2014) 3, pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
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Understanding willingness to pay for social network sites
Vock, Marlene; Dolen, Willemijn M. van; Ruyter, Ko de - In: Journal of service research : JSR 16 (2013) 3, pp. 311-325
Persistent link: https://www.econbiz.de/10009782139
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Strengthening customer relationships : what factors influence customers to migrate to contracts?
Polo-Redondo, Yolanda; Sesé, F. Javier - In: Journal of service research : JSR 16 (2013) 2, pp. 138-154
Persistent link: https://www.econbiz.de/10009774892
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Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.; Bolton, Ruth N.; Gustafsson, Anders; … - In: Journal of service research : JSR 16 (2013) 2, pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
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When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.; Folse, Judith Anne Garretson; Black, … - In: Journal of service research : JSR 19 (2016) 3, pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
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How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André; Paul, Michael; Hennig-Thurau, Thorsten; … - In: Journal of service research : JSR 20 (2017) 2, pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
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Modeling customer reactions to sales attempts : if cross-selling backfires
Güneş, Evrim D.; Akşin, O. Zeynep; Örmeci, E. Lerzan; … - In: Journal of service research : JSR 13 (2010) 2, pp. 168-183
Persistent link: https://www.econbiz.de/10003982846
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Fostering innovation in cultural contexts : market orientation, service orientation, and innovations in museums
Camarero, Carmen; Garrido Samaniego, María José - In: Journal of service research : JSR 15 (2012) 1, pp. 39-58
Persistent link: https://www.econbiz.de/10009521628