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~isPartOf:"Journal of service theory and practice"
~isPartOf:"Service business"
~subject:"Kundenservice"
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Kundenservice
Beziehungsmarketing
115
Relationship marketing
115
Consumer behaviour
65
Konsumentenverhalten
65
Customer satisfaction
62
Dienstleistungsqualität
62
Kundenzufriedenheit
62
Service quality
62
Customer integration
20
Customer service
20
Kundenintegration
20
Beschwerdemanagement
15
Complaint management
15
Emotion
15
Dienstleistungssektor
13
Service industry
13
Lieferantenmanagement
12
Satisfaction
12
Supplier relationship management
12
Customer participation
11
Social Web
11
Social web
11
Betriebliche Wertschöpfung
10
Value creation
10
Arbeitsverhalten
9
Confidence
9
Vertrauen
9
Work behaviour
9
Customer experience
8
Customer loyalty
8
Customer value
8
Kundenwert
8
Brand management
7
Dienstleistung
7
Einzelhandel
7
Markenführung
7
Retail trade
7
Services
7
Brand image
6
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English
20
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Aa, Zanna van der
1
Ahmadi, Zahra
1
Beatty, Sharon E.
1
Becker, Marc
1
Bloemer, Johanna M.
1
Blümel, Jan Hendrik
1
Bohné, Thomas
1
Chatha, Kamran Ali
1
Chen, Yuan
1
Costers, Annelies
1
Cui, Jinsheng
1
Di Bernardo, Irene
1
Edström, Andreas
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Fernández-Sabiote, Estela
1
Gilboa, Shaked
1
Gillson, Stephanie T.
1
Guo, Zhaoyang
1
Henseler, Jörg
1
Holvoet, Sofie
1
Jajja, Muhammad Shakeel Sadiq
1
Kavak, Bahtışen
1
Kemppainen, Tiina
1
Lee, Donhee
1
Lee, Sang M.
1
Li, Xiaodong
1
Li, Yi
1
Lin, Liming
1
Mahr, Dominik
1
Mele, Cristina
1
Molin, Jonas
1
Northington, William Magnus
1
Nylander, Beatrice
1
Odekerken-Schröder, Gaby
1
Paananen, Tiina Elina
1
Ranieri, Angelo
1
Román, Sergio
1
Shah, Syed Aamir Ali
1
Song, Bo
1
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Journal of service theory and practice
Service business
The journal of services marketing
39
Journal of retailing and consumer services
37
International journal of hospitality management
33
Journal of business research : JBR
33
Journal of service research
18
The service industries journal
16
Journal of service research : JSR
15
SpringerLink / Bücher
15
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
International journal of services and operations management
7
Journal of retailing
7
European journal of marketing
6
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
The journal of business & industrial marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism management : research, policies, practice
6
Business horizons
5
European journal of marketing : EJM
5
European research studies
5
Europäische Hochschulschriften / 5
5
Harvard-Business-Manager : das Wissen der Besten
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
Springer eBook Collection / Business and Economics
5
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ECONIS (ZBW)
20
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1
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
2
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
3
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
4
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
5
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
6
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
7
Failure to maintain customers : antecedents and consequences of service downgrades
Lin, Liming
;
Guo, Zhaoyang
;
Zhou, Chenxi
- In:
Journal of service theory and practice
33
(
2023
)
3
,
pp. 387-411
Persistent link: https://www.econbiz.de/10014302342
Saved in:
8
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
9
FLEs' concerns with misbehaving customers in the time of COVID and beyond
Gillson, Stephanie T.
;
Beatty, Sharon E.
;
Northington, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 771-796
Persistent link: https://www.econbiz.de/10014448092
Saved in:
10
Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion
Xie, Fang
;
Zhang, Xufan
;
Ye, Jing
;
Zhou, Lulu
;
Zhang, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 797-819
Persistent link: https://www.econbiz.de/10014448096
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