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Förderung der Customer Experie...
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Journal of service theory and practice
Journal of retailing and consumer services
106
Journal of fashion marketing and management
84
Journal of business research : JBR
69
The international review of retail, distribution and consumer research
37
International journal of retail & distribution management
36
Springer eBook Collection
31
The journal of services marketing
28
Journal of digital banking
26
Journal of service management
23
International journal of retail and distribution management
20
Journal of global fashion marketing : JGfM
20
International journal of production economics
17
Journal of retailing
17
IfTI working paper series
15
International journal of consumer studies
14
International journal of hospitality management
14
Sozialer Fortschritt : unabhängige Zeitschrift für Sozialpolitik
13
SpringerLink / Bücher
13
Cogent business & management
12
Psychology & marketing
12
Journal of Service Management
11
Asia Pacific journal of marketing and logistics
10
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
10
The service industries journal
10
Journal of service research
9
Journal of the Academy of Marketing Science
9
Technological forecasting & social change : an international journal
9
Business horizons
8
Global business review
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of business and globalisation : IJBG
8
Journal of marketing management : MM
8
Schriften zu Distribution und Handel
8
Strategy & Leadership
8
Transfer : Zeitschrift für Kommunikation und Markenmanagement
8
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
8
Young consumers : insight and ideas for responsible marketers
8
CESifo working papers
7
Fast fashion systems : theories and applications
7
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1
Gamification in the customer journey : a conceptual model and future research opportunities
Silva, Jorge Henrique de Oliveira
;
Mendes, Glauco H. de …
- In:
Journal of service theory and practice
33
(
2023
)
3
,
pp. 352-386
Persistent link: https://www.econbiz.de/10014302338
Saved in:
2
The writing is on the wall : predicting customers' evaluation of customer-firm interactions using computerized text analysis
Ferreira, Caitlin
;
Robertson, Jeandri
;
Chohan, Raeesah
; …
- In:
Journal of service theory and practice
33
(
2023
)
2
,
pp. 309-327
Persistent link: https://www.econbiz.de/10014302313
Saved in:
3
GraphEx : visualizing and managing customer experience in its multidimensionality
Sahhar, Yasin
;
Loohuis, Raymond
;
Henseler, Jörg
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 94-115
Persistent link: https://www.econbiz.de/10014448187
Saved in:
4
Personal touch in digital customer service : a conceptual framework of relational personalization for conversational AI
Blümel, Jan Hendrik
;
Zaki, Mohamed
;
Bohné, Thomas
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 33-65
Persistent link: https://www.econbiz.de/10014525998
Saved in:
5
Serving customers through chatbots : positive and negative effects on customer experience
Ranieri, Angelo
;
Di Bernardo, Irene
;
Mele, Cristina
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 191-215
Persistent link: https://www.econbiz.de/10014526066
Saved in:
6
What's love got to do with it? : exploring the role of universities and third places in supporting human mate choice
Zimbatu, Alexandra
;
Whyte, Stephen
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 295-318
Persistent link: https://www.econbiz.de/10014526077
Saved in:
7
Customer transformation in services : conceptualization and research agenda
Robledo Camacho, Marco Antonio
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 420-431
Persistent link: https://www.econbiz.de/10015055418
Saved in:
8
ChatGPT and service : opportunities, challenges, and research directions
Sigala, Marianna
;
Ooi, Keng-Boon
;
Tan, Garry Wei-Han
; …
- In:
Journal of service theory and practice
34
(
2024
)
5
,
pp. 726-737
Persistent link: https://www.econbiz.de/10015055448
Saved in:
9
Sustainability in retail services : a transformative service research (TSR) perspective
Dodds, Sarah
;
Palakshappa, Nitha
;
Stangl, Loren M.
- In:
Journal of service theory and practice
32
(
2022
)
4
,
pp. 521-544
Persistent link: https://www.econbiz.de/10013273061
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