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The effects of inter-role conflicts on turnover intention among frontline service providers : does gender matter?
Huang, Min-hsin; Cheng, Zhao-hong - In: The service industries journal 32 (2012) 3/4, pp. 367-381
Persistent link: https://www.econbiz.de/10009510682
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Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
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Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
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Service climate and employee performance : exploring the moderating role of job stress and organizational identification
Zhang, Ruo Yong; Liu, Xin Mei; Wang, Hai Zhen; Shen, Li - In: The service industries journal 31 (2011) 13/14, pp. 2355-2372
Persistent link: https://www.econbiz.de/10009298984
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The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion
Karatepe, Osman M.; Haktanir, Mine; Yorganci, Ilkay - In: The service industries journal 30 (2010) 9/10, pp. 1565-1579
Persistent link: https://www.econbiz.de/10008661608