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Journal of service theory and practice : JSTP
Journal of Service Management
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Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
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International journal of physical distribution & logistics management : IJPD & LM
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Investment management and financial innovations
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Business Strategy and the Environment
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Contemporary Trends in Marketing : Problems, Processes and Prospects
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Delight and the grateful customer : beyond joy and surprise
Ball, Joan
;
Barnes, Donald C.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
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An examination of relative satisfaction and share of wallet : investigating the impact of country and customer characteristics
Buoye, Alexander
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 297-314
Persistent link: https://www.econbiz.de/10011528287
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