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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"The journal of services marketing"
~subject:"Dienstleistungsqualität"
~subject:"United States"
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Dienstleistungsqualität
United States
Relationship marketing
397
Beziehungsmarketing
396
Consumer behaviour
200
Konsumentenverhalten
200
Customer satisfaction
141
Kundenzufriedenheit
141
Service quality
120
Customer service
47
Kundenservice
47
Customer integration
44
Kundenintegration
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Lieferantenmanagement
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Supplier relationship management
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Dienstleistungssektor
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Service industry
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USA
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Customer value
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Kundenwert
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Dienstleistungsmarketing
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Services marketing
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Social Web
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Social web
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Brand management
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Markenführung
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Beschwerdemanagement
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Complaint management
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Customer engagement
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Customer experience
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Einzelhandel
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Retail trade
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Services
26
Betriebliche Wertschöpfung
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Salespeople
25
Value creation
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Verkaufspersonal
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Emotion
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Dienstleistung
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149
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Klaus, Philipp
5
Gustafsson, Anders
3
Hollebeek, Linda D.
3
Holloway, Betsy Bugg
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Kumar, V.
3
Voorhees, Clay M.
3
Aksoy, Lerzan
2
Basso, Kenny
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Beatty, Sharon E.
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Benoit, Sabine
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Brady, Michael K.
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Bruce, Helen L.
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Choi, Beom Joon
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Dagger, Tracey S.
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Gremler, Dwayne D.
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Grégoire, Yany
2
Hogreve, Jens
2
Johnson, Lester W.
2
Leisen Pollack, Birgit
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Mattila, Anna S.
2
McColl-Kennedy, Janet R.
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Ou, Yi-Chun
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Sesé, F. Javier
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Sivakumar, K.
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Walsh, Gianfranco
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Witell, Lars
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Abney, Alexandra K.
1
Ahmad, Hassan
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Akamavi, Raphaël K.
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Albrecht, Arne Keno
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Ashill, Nicholas J.
1
Asselmann, Daniel
1
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Journal of the Academy of Marketing Science
The journal of services marketing
Journal of retailing and consumer services
191
International journal of hospitality management
139
Journal of business research : JBR
132
The service industries journal
85
Services marketing quarterly
61
Journal of service research : JSR
58
Journal of hospitality marketing & management
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
International journal of contemporary hospitality management
52
Journal of travel and tourism marketing
51
Academy of Management journal : AMJ
44
Service business
44
Industrial marketing management : the international journal for industrial and high-tech firms
40
Journal of service management
40
The TQM journal : the international review of organizational improvement
34
Tourism management : research, policies, practice
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of service research
33
Cogent business & management
32
Harvard business review : HBR
30
Journal of strategic marketing
30
Journal of marketing
27
The international journal of bank marketing : IJBM
27
Psychology & marketing
26
International journal of services and operations management
24
Marketing intelligence & planning
24
Working paper / National Bureau of Economic Research, Inc.
24
Asia Pacific journal of marketing and logistics
23
International journal of electronic customer relationship management : IJECRM
23
International journal of quality and service sciences
23
Managing service quality : MSQ ; an international journal
23
Total quality management & business excellence
22
Journal of air transport management
21
Journal of business ethics : JOBE
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
21
The journal of business & industrial marketing
20
European journal of marketing : EJM
19
International journal of services, economics and management
19
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ECONIS (ZBW)
149
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1
Service brand equity and employee brand commitment
Kimpakorn, Narumon
;
Tocquer, Gerard
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 378-388
Persistent link: https://www.econbiz.de/10008653367
Saved in:
2
The influence of social undermining on the service employee's customer-oriented boundary-spanning behavior
Yoo, Jaewon
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 539-550
Persistent link: https://www.econbiz.de/10010231176
Saved in:
3
Customer betrayal and retaliation : when your best customers become your worst enemies
Grégoire, Yany
;
Fisher, Robert J.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
2
,
pp. 247-261
Persistent link: https://www.econbiz.de/10003725646
Saved in:
4
Market-based capabilities and financial performance of firms : insights into marketing's contribution to firm value
Ramaswami, Sridhar N.
;
Srivastava, Rajendra Krishan
; …
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 97-116
Persistent link: https://www.econbiz.de/10003850890
Saved in:
5
Toward a theory of repeat purchase drivers for consumer services
Paul, Michael
;
Hennig-Thurau, Thorsten
;
Gremler, Dwayne D.
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 215-237
Persistent link: https://www.econbiz.de/10003851360
Saved in:
6
Consumer relationship proneness: a reexamination and extension across service exchanges
Parish, Janet Turner
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 61-73
Persistent link: https://www.econbiz.de/10003953410
Saved in:
7
The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts
Hume, Margee
;
Sullivan Mort, Gillian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 170-182
Persistent link: https://www.econbiz.de/10003990915
Saved in:
8
Online servicecapes, trust, and purchase intentions
Harris, Lloyd C.
;
Goode, Mark M. H.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 230-243
Persistent link: https://www.econbiz.de/10003990932
Saved in:
9
External equity, loyalty program membership, and service recovery
Morrison, Olivier
;
Huppertz, John W.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 244-254
Persistent link: https://www.econbiz.de/10003990935
Saved in:
10
Measuring and maximizing customer equity: a critical analysis
Kumar, V.
;
George, Morris
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10003507852
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