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Relationship marketing
165
Beziehungsmarketing
164
Consumer behaviour
107
Konsumentenverhalten
107
Customer satisfaction
37
Einzelhandel
37
Kundenzufriedenheit
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Online-Handel
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Palmatier, Robert W.
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Homburg, Christian
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Noble, Stephanie M.
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Ruyter, Ko de
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Scheer, Lisa K.
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Lam, Son K.
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Steinhoff, Lena
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Dellaert, Benedict G. C.
3
Evans, Kenneth R.
3
Grégoire, Yany
3
Krafft, Manfred
3
Mende, Martin
3
Sharma, Amalesh
3
Verhoef, Peter C.
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Journal of the Academy of Marketing Science
Journal of retailing and consumer services
1,313
Journal of business research : JBR
1,007
SpringerLink / Bücher
556
Industrial marketing management : the international journal for industrial and high-tech firms
496
Journal of retailing
411
International journal of hospitality management
347
European journal of operational research : EJOR
328
International journal of production economics
307
The international review of retail, distribution and consumer research
304
International journal of retail & distribution management
292
The service industries journal
260
The journal of services marketing
259
Management science : journal of the Institute for Operations Research and the Management Sciences
244
Electronic commerce research
231
The journal of business & industrial marketing
226
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
217
Journal of strategic marketing
203
Journal of marketing
201
NBER working paper series
185
Journal of internet commerce
181
International journal of electronic marketing and retailing : IJEMR
179
Psychology & marketing
177
Asia Pacific journal of marketing and logistics
175
Cogent business & management
171
Springer eBook Collection
170
International journal of electronic customer relationship management : IJECRM
169
Gabler Edition Wissenschaft
166
International journal of business information systems : IJBIS
165
Journal of travel and tourism marketing
158
International journal of contemporary hospitality management
154
Journal of hospitality marketing & management
153
Tourism management : research, policies, practice
153
Information systems research : ISR
151
International journal of production research
151
Technological forecasting & social change : an international journal
148
European journal of marketing : EJM
147
Information systems and e-business management : ISeB
147
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
147
The journal of product & brand management
143
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ECONIS (ZBW)
222
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1
Does relationship marketing matter in online retailing? : a meta-analytic approach
Verma, Varsha
;
Sharma, Dheeraj
;
Sheth, Jagdish N.
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
2
,
pp. 206-217
Persistent link: https://www.econbiz.de/10011453218
Saved in:
2
Online relationship marketing
Steinhoff, Lena
;
Griffith, Denni Arli
;
Weaven, Scott
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
3
,
pp. 369-393
Persistent link: https://www.econbiz.de/10012107007
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
An exploratory study of business-to-business online customer reviews : external online professional communities and internal vendor scorecards
Steward, Michelle D.
;
Narus, James A.
;
Roehm, Michelle L.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
2
,
pp. 173-189
Persistent link: https://www.econbiz.de/10011844765
Saved in:
5
Comparison of consumer reactions to price-matching guarantees in internet and bricks-and-mortar retail environments
Kukar-Kinney, Monika
;
Grewal, Dhruv
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
2
,
pp. 197-207
Persistent link: https://www.econbiz.de/10003507869
Saved in:
6
Trust in blockchain-enabled exchanges : duture directions in blockchain marketing
Teck Ming Tan
;
Saraniemi, Saila
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 914-939
Persistent link: https://www.econbiz.de/10014326666
Saved in:
7
Digital customization of consumer investments in multiple funds : virtual integration improves risk-return decisions
Lim, Sesil
;
Donkers, Bas
;
Dijl, Patrick van
;
Dellaert, …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
4
,
pp. 723-742
Persistent link: https://www.econbiz.de/10012587398
Saved in:
8
How consumer digital signals are reshaping the customer journey
Schweidel, David A.
;
Bart, Yakov
;
Inman, J. Jeffrey
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
6
,
pp. 1257-1276
Persistent link: https://www.econbiz.de/10013463924
Saved in:
9
A multi-facet item response theory approach to improve customer satisfaction using online product ratings
Peng, Ling
;
Cui, Geng
;
Chung, Yuho
;
Li, Chunyu
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
5
,
pp. 960-976
Persistent link: https://www.econbiz.de/10012107393
Saved in:
10
Procrastinators' online experience and purchase behavior
Zanjani, Shabnam H. A.
;
Milne, George R.
;
Miller, …
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
5
,
pp. 568-585
Persistent link: https://www.econbiz.de/10011552504
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