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~isPartOf:"Journal of the Academy of Marketing Science"
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Customer satisfaction
72
Kundenzufriedenheit
72
Market research
60
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Beziehungsmarketing
37
Consumer behaviour
37
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Homburg, Christian
5
Kumar, V.
5
Grégoire, Yany
4
Palmatier, Robert W.
4
Hult, G. Tomas M.
3
Morgan, Neil A.
3
Sarstedt, Marko
3
Stock-Homburg, Ruth
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2
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Falk, Tomas
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Grewal, Dhruv
2
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Jarvis, Cheryl Burke
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Klarmann, Martin
2
Lam, Son K.
2
Luo, Xueming
2
Mithas, Sunil
2
Raithel, Sascha
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Robinson, Stacey G.
2
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1
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1
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Journal of the Academy of Marketing Science
SpringerLink / Bücher
1,460
Journal of retailing and consumer services
441
Journal of business research : JBR
402
International journal of hospitality management
361
Gabler Edition Wissenschaft
334
Springer eBook Collection / Business and Economics
320
Springer eBook Collection
307
Research
241
Europäische Hochschulschriften / 5
224
Journal of marketing research : JMR
197
The journal of services marketing
191
The service industries journal
186
Lehrbuch
185
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
171
Journal of travel and tourism marketing
170
Journal of hospitality marketing & management
155
International journal of contemporary hospitality management
145
Industrial marketing management : the international journal for industrial and high-tech firms
117
Cogent business & management
112
International journal of market research : JMRS ; the journal of the Market Research Society
107
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
107
Services marketing quarterly
106
essentials
104
Psychology & marketing
101
Gabler Research
100
Hamburger Schriften zur Marketingforschung
98
Journal of air transport management
96
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
92
Asia Pacific journal of marketing and logistics
91
Journal of service research : JSR
90
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
87
Tourism management perspectives : TMP
86
Innovatives Markenmanagement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Journal of marketing management : MM
80
Journal of strategic marketing
79
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ECONIS (ZBW)
128
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1
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
2
Building, measuring, and profiting from customer loyalty
Watson, George F., IV.
;
Beck, Joshua T.
;
Henderson, Conor M.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
6
,
pp. 790-825
Persistent link: https://www.econbiz.de/10011409937
Saved in:
3
Customer experience management : toward implementing an evolving marketing concept
Homburg, Christian
;
Jozic, Danijel
;
Kuehnl, Christina
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
Saved in:
4
The trajectory of customer loyalty : an empirical test of Dick and Basu’s loyalty framework
Ngobo, Paul Valentin
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
2
,
pp. 229-250
Persistent link: https://www.econbiz.de/10011658076
Saved in:
5
Exploring the dynamics of antecedents to consumer-brand identification with a new brand
Lam, Son K.
;
Ahearne, Michael
;
Mullins, Ryan
;
Hayati, Babak
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
2
,
pp. 234-252
Persistent link: https://www.econbiz.de/10009736677
Saved in:
6
Anger, frustration, and helplessness after service failure : coping strategies and effective informational support
Gelbrich, Katja
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 567-585
Persistent link: https://www.econbiz.de/10008746853
Saved in:
7
How does product program innovativeness affect customer satisfaction? : a comparison of goods and services
Stock-Homburg, Ruth
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
6
,
pp. 813-827
Persistent link: https://www.econbiz.de/10010217999
Saved in:
8
The impact of customer satisfaction on CEO bonuses
O'Connell, Vincent
;
O’Sullivan, Don
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
6
,
pp. 828-845
Persistent link: https://www.econbiz.de/10010218000
Saved in:
9
Customer experience quality : an exploration in business and consumer contexts using repertory grid technique
Lemke, Fred
;
Clark, Moira
;
Wilson, Hugh
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
6
,
pp. 846-869
Persistent link: https://www.econbiz.de/10010218001
Saved in:
10
Worth waiting for : increasing satisfaction by making consumers wait
Giebelhausen, Michael D.
;
Robinson, Stacey G.
;
Cronin, J. J.
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
6
,
pp. 889-905
Persistent link: https://www.econbiz.de/10010218003
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