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~isPartOf:"Journal of the Academy of Marketing Science"
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Relationship marketing
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Kumar, V.
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Journal of the Academy of Marketing Science
Journal of business research : JBR
2,333
SpringerLink / Bücher
1,415
Technological forecasting & social change : an international journal
1,369
Research policy : policy, management and economic studies of science, technology and innovation
1,305
Journal of retailing and consumer services
1,066
Industrial marketing management : the international journal for industrial and high-tech firms
921
International journal of hospitality management
717
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
715
The service industries journal
637
The journal of brand management : an international journal
632
Technovation : the international journal of technological innovation, entrepreneurship and technology management
621
NBER working paper series
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Technology analysis & strategic management
607
International journal of innovation management
559
Journal of business ethics : JOBE
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Working paper / National Bureau of Economic Research, Inc.
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Springer eBook Collection
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NBER Working Paper
487
Economics of innovation and new technology
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The journal of product & brand management
436
MPRA Paper
430
Journal of open innovation : technology, market, and complexity
409
International journal of technology management : IJTM
406
Tourism management : research, policies, practice
396
The journal of business & industrial marketing
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Cogent business & management
385
Leadership & organization development journal
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The journal of services marketing
374
Leadership
372
Industry and innovation
369
International journal of contemporary hospitality management
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ZEW Discussion Papers
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Journal of travel and tourism marketing
320
Journal of strategic marketing
315
Psychology & marketing
315
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
306
European journal of marketing : EJM
299
Journal of marketing
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ECONIS (ZBW)
332
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1
The effects of customer equity drivers on
loyalty
across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
2
How do the success factors driving repurchase intent differ between male and female customers?
Frank, Björn
;
Enkawa, Takao
;
Schvaneveldt, Shane J.
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
2
,
pp. 171-185
Persistent link: https://www.econbiz.de/10010345188
Saved in:
3
Managing customer satisfaction after a product recall : the joint role of remedy, brand equity, and severity
Mafael, Alexander
;
Raithel, Sascha
;
Hock, Stefan J.
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 174-194
Persistent link: https://www.econbiz.de/10012819750
Saved in:
4
How nostalgic brand positioning shapes brand equity : differences between emerging and developed markets
Heinberg, Martin
;
Katsikeas, Constantine S.
;
Ozkaya, H. …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 869-890
Persistent link: https://www.econbiz.de/10012301292
Saved in:
5
A systematic review of brand transgression, service failure recovery and product-harm crisis : integration and guiding insights
Khamitov, Mansur
;
Grégoire, Yany
;
Suri, Anshu
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 519-542
Persistent link: https://www.econbiz.de/10012290970
Saved in:
6
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
7
One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
Saved in:
8
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
9
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
Saved in:
10
Outsourcing the pain, keeping the pleasure : effects of outsourced touchpoints in the customer journey
Kranzbühler, Anne-Madeleine
;
Kleijnen, Mirella H. P.
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
2
,
pp. 308-327
Persistent link: https://www.econbiz.de/10012022581
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