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How consumer shopping orientation influences perceived crowding, excitement, and stress at the mall
Baker, Julie; Wakefield, Kirk L. - In: Journal of the Academy of Marketing Science 40 (2012) 6, pp. 791-806
Persistent link: https://www.econbiz.de/10009679036
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The effect of superstitious beliefs on performance expectations
Block, Lauren; Kramer, Thomas - In: Journal of the Academy of Marketing Science 37 (2009) 2, pp. 161-169
Persistent link: https://www.econbiz.de/10003851349
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Getting a second chance : the role of imagery in the influence of inaction regret on behavioral intent
Patrick, Vanessa M.; Lancellotti, Matthew; Hagtvedt, Henrik - In: Journal of the Academy of Marketing Science 37 (2009) 2, pp. 181-190
Persistent link: https://www.econbiz.de/10003851356
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The chain from customer satisfaction via word-of-mouth referrals to new customer acquisition
Wangenheim, Florian v.; Bayón, Tomás - In: Journal of the Academy of Marketing Science 35 (2007) 2, pp. 233-249
Persistent link: https://www.econbiz.de/10003507958
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The duality of decisions and the case for impulsiveness metrics
Arens, Zachary G.; Rust, Roland T. - In: Journal of the Academy of Marketing Science 40 (2012) 3, pp. 468-479
Persistent link: https://www.econbiz.de/10009548611
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Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven; Quaiser, Benjamin; Wieseke, Jan - In: Journal of the Academy of Marketing Science 43 (2015) 4, pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
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As they sow, so shall they reap : customers' influence on customer satisfaction at the customer interface
Stock-Homburg, Ruth; Bednarek, Marei - In: Journal of the Academy of Marketing Science 42 (2014) 4, pp. 400-414
Persistent link: https://www.econbiz.de/10010383815
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Nonlinear and asymmetric returns on customer satisfaction : do they vary across situations and consumers?
Eisenbeiß, Maik; Cornelißen, Markus; Backhaus, Klaus; … - In: Journal of the Academy of Marketing Science 42 (2014) 3, pp. 242-263
Persistent link: https://www.econbiz.de/10010364012
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How do the success factors driving repurchase intent differ between male and female customers?
Frank, Björn; Enkawa, Takao; Schvaneveldt, Shane J. - In: Journal of the Academy of Marketing Science 42 (2014) 2, pp. 171-185
Persistent link: https://www.econbiz.de/10010345188
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Delusive perception : antecedents and consequences of salespeople's misperception of customer commitment
Homburg, Christian; Bornemann, Torsten; Kretzer, Max - In: Journal of the Academy of Marketing Science 42 (2014) 2, pp. 137-153
Persistent link: https://www.econbiz.de/10010345196