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Consumer behaviour
266
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266
Relationship marketing
165
Beziehungsmarketing
164
Customer satisfaction
72
Kundenzufriedenheit
72
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52
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Grewal, Dhruv
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6
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Lam, Son K.
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Grégoire, Yany
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Hagtvedt, Henrik
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Hennig-Thurau, Thorsten
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Hoyer, Wayne D.
4
Kukar-Kinney, Monika
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Marinova, Detelina
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Rapp, Adam
4
Schmitz, Christian
4
Steinhoff, Lena
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Voorhees, Clay M.
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Wetzels, Martin
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Blut, Markus
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Brasel, S. Adam
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Burton, Scot
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Cleeren, Kathleen
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Klarmann, Martin
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Luo, Xueming
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Lusch, Robert F.
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Journal of the Academy of Marketing Science
Journal of business research : JBR
2,604
Journal of retailing and consumer services
2,289
Industrial marketing management : the international journal for industrial and high-tech firms
1,077
International journal of hospitality management
971
International journal of consumer studies
781
SpringerLink / Bücher
750
Psychology & marketing
712
International journal of production economics
704
NBER working paper series
626
Journal of consumer research : JCR ; an interdisciplinary bimonthly
593
Journal of retailing
545
Working paper / National Bureau of Economic Research, Inc.
537
European journal of operational research : EJOR
526
Management science : journal of the Institute for Operations Research and the Management Sciences
501
Asia Pacific journal of marketing and logistics
479
NBER Working Paper
478
International journal of production research
470
Tourism management : research, policies, practice
446
Journal of marketing
443
The service industries journal
442
European journal of marketing : EJM
441
The journal of business & industrial marketing
436
Journal of travel and tourism marketing
428
The international review of retail, distribution and consumer research
428
The journal of services marketing
423
The journal of product & brand management
420
International journal of retail & distribution management
419
Journal of marketing research : JMR
415
Journal of marketing management : MM
408
The journal of brand management : an international journal
397
Cogent business & management
367
International journal of contemporary hospitality management
361
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
355
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
341
Marketing letters : a journal of research in marketing
339
Journal of business ethics : JOBE
335
Journal of hospitality marketing & management
332
Journal of international consumer marketing
329
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ECONIS (ZBW)
424
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1
Creating commitment and loyality behaviour among retailers : what are the roles of service quality and satification?
Davis-Sramek, Beth
;
Droge, Cornelia
;
Mentzer, John T.
; …
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
4
,
pp. 440-454
Persistent link: https://www.econbiz.de/10003926593
Saved in:
2
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
3
Delusive perception : antecedents and consequences of salespeople's misperception of customer commitment
Homburg, Christian
;
Bornemann, Torsten
;
Kretzer, Max
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
2
,
pp. 137-153
Persistent link: https://www.econbiz.de/10010345196
Saved in:
4
Does relationship marketing matter in online retailing? : a meta-analytic approach
Verma, Varsha
;
Sharma, Dheeraj
;
Sheth, Jagdish N.
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
2
,
pp. 206-217
Persistent link: https://www.econbiz.de/10011453218
Saved in:
5
Online relationship marketing
Steinhoff, Lena
;
Griffith, Denni Arli
;
Weaven, Scott
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
3
,
pp. 369-393
Persistent link: https://www.econbiz.de/10012107007
Saved in:
6
Understanding social media effects across seller, retailer, and consumer interactions
Rapp, Adam
;
Beitelspacher, Lauren Skinner
;
Grewal, Dhruv
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 547-566
Persistent link: https://www.econbiz.de/10010126682
Saved in:
7
Reaching the breaking point : a dynamic process theory of business-to-business customer defection
Hollmann, Thomas
;
Jarvis, Cheryl Burke
;
Bitner, Mary Jo
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
2
,
pp. 257-278
Persistent link: https://www.econbiz.de/10010504684
Saved in:
8
B2B relationship calculus : quantifying resource effects in service-dominant logic
DeLeon, Anthony J.
;
Chatterjee, Sharmila C.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 402-427
Persistent link: https://www.econbiz.de/10011685005
Saved in:
9
Understanding the long-term implications of retailer returns in business-to-business relationships
Beitelspacher, Lauren Skinner
;
Baker, Thomas L.
;
Rapp, Adam
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
2
,
pp. 252-272
Persistent link: https://www.econbiz.de/10011844791
Saved in:
10
Building, measuring, and profiting from customer loyalty
Watson, George F., IV.
;
Beck, Joshua T.
;
Henderson, Conor M.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
6
,
pp. 790-825
Persistent link: https://www.econbiz.de/10011409937
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