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~isPartOf:"Journal of the Academy of Marketing Science"
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Consumer behaviour
266
Konsumentenverhalten
266
Beziehungsmarketing
99
Relationship marketing
99
Customer satisfaction
72
Kundenzufriedenheit
72
Dienstleistungsqualität
51
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50
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50
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Grewal, Dhruv
12
Kumar, V.
11
Bagozzi, Richard P.
6
Homburg, Christian
6
Ruyter, Ko de
5
Arunachalam, S.
4
Blut, Markus
4
Grégoire, Yany
4
Hagtvedt, Henrik
4
Hennig-Thurau, Thorsten
4
Hoyer, Wayne D.
4
Jarvis, Cheryl Burke
4
Kukar-Kinney, Monika
4
Voorhees, Clay M.
4
Wieseke, Jan
4
Bitner, Mary Jo
3
Brady, Michael K.
3
Brasel, S. Adam
3
Burton, Scot
3
Cleeren, Kathleen
3
Dellaert, Benedict G. C.
3
Hamilton, Rebecca W.
3
Houston, Mark B.
3
Lam, Son K.
3
Luo, Xueming
3
Marinova, Detelina
3
Monroe, Kent B.
3
Moschis, George P.
3
Motyka, Scott
3
Newman, Christopher L.
3
Noble, Stephanie M.
3
Palmatier, Robert W.
3
Peng, Zou
3
Rapp, Adam
3
Robinson, Stacey G.
3
Sarstedt, Marko
3
Schlager, Tobias
3
Sharma, Amalesh
3
Singh, Jagdip
3
Sotgiu, Francesca
3
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Journal of the Academy of Marketing Science
Journal of business research : JBR
2,613
Journal of retailing and consumer services
2,128
International journal of hospitality management
1,639
NBER working paper series
1,355
Working paper / National Bureau of Economic Research, Inc.
1,253
NBER Working Paper
1,109
Tourism management : research, policies, practice
971
International journal of consumer studies
785
SpringerLink / Bücher
740
Psychology & marketing
721
Journal of travel and tourism marketing
672
International journal of contemporary hospitality management
640
Journal of consumer research : JCR ; an interdisciplinary bimonthly
595
The service industries journal
578
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
509
Cogent business & management
476
Journal of hospitality marketing & management
474
IMF working papers
471
Asia Pacific journal of marketing and logistics
468
Management science : journal of the Institute for Operations Research and the Management Sciences
466
Technological forecasting & social change : an international journal
442
Discussion paper series / IZA
430
European journal of marketing : EJM
413
Discussion paper / Centre for Economic Policy Research
410
The journal of product & brand management
410
The journal of services marketing
405
Journal of business ethics : JOBE
402
Journal of marketing research : JMR
387
Applied economics
384
The journal of brand management : an international journal
383
Journal of marketing management : MM
381
Tourism management perspectives : TMP
380
CESifo working papers
362
Journal of marketing
362
Journal of retailing
359
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
351
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
348
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
344
Policy research working paper : WPS
340
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ECONIS (ZBW)
358
Showing
1
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10
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358
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1
Unlocking the power of marketing : understanding the links between customer mindset metrics, behavior, and profitability
Petersen, J. Andrew
;
Kumar, V.
;
Polo-Redondo, Yolanda
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 813-836
Persistent link: https://www.econbiz.de/10011924769
Saved in:
2
Designing satisfying service encounters :
website
versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
3
The duality of decisions and the case for impulsiveness metrics
Arens, Zachary G.
;
Rust, Roland T.
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
3
,
pp. 468-479
Persistent link: https://www.econbiz.de/10009548611
Saved in:
4
Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions
Wan, Echo Wen
;
Chan, Kimmy Wa
;
Chen, Rocky Peng
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 746-769
Persistent link: https://www.econbiz.de/10011614103
Saved in:
5
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
6
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
7
Do loyal customers really pay more for services?
Umashankar, Nita
;
Bhagwat, Yashoda
;
Kumar, V.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 807-826
Persistent link: https://www.econbiz.de/10011779520
Saved in:
8
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
9
Customer participation in services : domain, scope, and boundaries
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 944-965
Persistent link: https://www.econbiz.de/10011779550
Saved in:
10
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
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