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~isPartOf:"Journal of travel and tourism marketing"
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Dienstleistungsqualität
122
Service quality
122
Beziehungsmarketing
118
Relationship marketing
118
Customer satisfaction
113
Kundenzufriedenheit
113
Consumer behaviour
106
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Markenimage
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satisfaction
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loyalty
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Han, Heesup
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Qu, Hailin
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Journal of travel and tourism marketing
Journal of business research : JBR
1,009
Industrial marketing management : the international journal for industrial and high-tech firms
809
Journal of retailing and consumer services
743
International journal of hospitality management
575
SpringerLink / Bücher
463
The service industries journal
421
The journal of services marketing
345
The journal of business & industrial marketing
310
International journal of production research
289
NBER working paper series
276
European journal of operational research : EJOR
263
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
256
Working paper / National Bureau of Economic Research, Inc.
249
International journal of contemporary hospitality management
245
International journal of production economics
242
Technological forecasting & social change : an international journal
241
NBER Working Paper
236
Tourism management : research, policies, practice
218
Journal of the Academy of Marketing Science
204
Journal of hospitality marketing & management
202
Journal of strategic marketing
197
Journal of air transport management
192
Cogent business & management
187
Services marketing quarterly
183
Auditing : a journal of practice & theory
178
Journal of service research : JSR
175
Journal of service management
172
Gabler Edition Wissenschaft
171
International journal of electronic customer relationship management : IJECRM
166
Management science : journal of the Institute for Operations Research and the Management Sciences
164
Asia Pacific journal of marketing and logistics
155
Journal of marketing
155
Service business
153
Research policy : policy, management and economic studies of science, technology and innovation
152
The TQM journal : the international review of organizational improvement
147
Discussion paper series / IZA
135
International journal of quality and service sciences
134
International journal of services and operations management
133
Journal of retailing
133
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ECONIS (ZBW)
201
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201
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1
Inter-satisfaction between website and Automated Call Distribution (ACD) systems
Hyun, Martin Yongho
;
Kim, Hyeon-Cheol
;
O’Keefe, …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 1039-1056
Persistent link: https://www.econbiz.de/10010469184
Saved in:
2
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
3
Effects of tour guide interpretation and tourist satisfaction on destination loyalty in Taiwan's Kinmen battlefield tourism : perceived playfulness and perceived flow as moderators
Kuo, Nien-Te
;
Chang, Kuo-Chien
;
Cheng, Yi-Sung
;
Lin, …
- In:
Journal of travel and tourism marketing
33
(
2016
),
pp. 103-122
Persistent link: https://www.econbiz.de/10011485033
Saved in:
4
Loyalty runs deeper than thread count : an exploratory study of gay guest preferences and hotelier perceptions
Berezan, Orie
;
Raab, Carola
;
Krishen, Anjala S.
;
Love, …
- In:
Journal of travel and tourism marketing
32
(
2015
)
7/8
,
pp. 1034-1050
Persistent link: https://www.econbiz.de/10011409863
Saved in:
5
The role of intrinsic in-flight cues in relationship quality and behavioural intentions : segmentation in less mindful and mindful passengers
Loureiro, Sandra Maria Correia
;
Fialho, Ana Filipa
- In:
Journal of travel and tourism marketing
34
(
2017
)
7
,
pp. 948-962
Persistent link: https://www.econbiz.de/10011757748
Saved in:
6
Airport shopping : an emerging non-aviation business : triggers of traveler loyalty
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 835-845
Persistent link: https://www.econbiz.de/10011941756
Saved in:
7
When birds flock together : an identification of the destination social servicescape
Line, Nathaniel D.
;
Hanks, Lydia
;
McGinley, Sean
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 882-894
Persistent link: https://www.econbiz.de/10011941772
Saved in:
8
What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi
;
Lee, Hsiang-Ming
;
Liao, Pin-Ru
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
Saved in:
9
Investigating the effectiveness of repositioning strategies : the customers' perspective
Zhang, Chrystal
;
Lin, Yi Hsin
;
Newman, David G.
- In:
Journal of travel and tourism marketing
33
(
2016
)
7/9
,
pp. 1235-1250
Persistent link: https://www.econbiz.de/10011627492
Saved in:
10
Tourist experience quality and loyalty to an island destination : the moderating impact of destination image
Moon, Hyoungeun
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
1
,
pp. 43-59
Persistent link: https://www.econbiz.de/10012179362
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