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Inter-satisfaction between website and Automated Call Distribution (ACD) systems
Hyun, Martin Yongho; Kim, Hyeon-Cheol; O’Keefe, … - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 1039-1056
Persistent link: https://www.econbiz.de/10010469184
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Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen; Xiong, Wei - In: Journal of travel and tourism marketing 40 (2023) 3, pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
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Effects of tour guide interpretation and tourist satisfaction on destination loyalty in Taiwan's Kinmen battlefield tourism : perceived playfulness and perceived flow as moderators
Kuo, Nien-Te; Chang, Kuo-Chien; Cheng, Yi-Sung; Lin, … - In: Journal of travel and tourism marketing 33 (2016), pp. 103-122
Persistent link: https://www.econbiz.de/10011485033
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Loyalty runs deeper than thread count : an exploratory study of gay guest preferences and hotelier perceptions
Berezan, Orie; Raab, Carola; Krishen, Anjala S.; Love, … - In: Journal of travel and tourism marketing 32 (2015) 7/8, pp. 1034-1050
Persistent link: https://www.econbiz.de/10011409863
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The role of intrinsic in-flight cues in relationship quality and behavioural intentions : segmentation in less mindful and mindful passengers
Loureiro, Sandra Maria Correia; Fialho, Ana Filipa - In: Journal of travel and tourism marketing 34 (2017) 7, pp. 948-962
Persistent link: https://www.econbiz.de/10011757748
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Airport shopping : an emerging non-aviation business : triggers of traveler loyalty
Han, Heesup; Yu, Jongsik; Kim, Wansoo - In: Journal of travel and tourism marketing 35 (2018) 7, pp. 835-845
Persistent link: https://www.econbiz.de/10011941756
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When birds flock together : an identification of the destination social servicescape
Line, Nathaniel D.; Hanks, Lydia; McGinley, Sean - In: Journal of travel and tourism marketing 35 (2018) 7, pp. 882-894
Persistent link: https://www.econbiz.de/10011941772
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What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi; Lee, Hsiang-Ming; Liao, Pin-Ru - In: Journal of travel and tourism marketing 35 (2018) 8, pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
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Investigating the effectiveness of repositioning strategies : the customers' perspective
Zhang, Chrystal; Lin, Yi Hsin; Newman, David G. - In: Journal of travel and tourism marketing 33 (2016) 7/9, pp. 1235-1250
Persistent link: https://www.econbiz.de/10011627492
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Tourist experience quality and loyalty to an island destination : the moderating impact of destination image
Moon, Hyoungeun; Han, Heesup - In: Journal of travel and tourism marketing 36 (2019) 1, pp. 43-59
Persistent link: https://www.econbiz.de/10012179362