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The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun; Liu, Wenhui; Gursoy, Dogan - In: Journal of travel research : a quarterly publication of … 58 (2019) 6, pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
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Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo; Mariani, Marcello M. - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
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Self-congruity, social value, and the use of virtual social networks by generation Y travelers
Luna-Cortés, Gonzalo; López-Bonilla, Jesús Manuel; … - In: Journal of travel research : a quarterly publication of … 58 (2019) 3, pp. 398-410
Persistent link: https://www.econbiz.de/10011983268
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Flying to quality : cultural influences on online reviews
Stamolampros, Panagiotis; Korfiatis, Nikolaos; … - In: Journal of travel research : a quarterly publication of … 58 (2019) 3, pp. 496-511
Persistent link: https://www.econbiz.de/10011983334
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Understanding the relationships between tourists' emotional experiences, perceived overall image, satisfaction, and intention to recommend
Prayag, Girish; Hosany, Sameer; Muskat, Birgit; Del … - In: Journal of travel research : a quarterly publication of … 56 (2017) 1, pp. 41-54
Persistent link: https://www.econbiz.de/10011636657
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Measuring users' value experience on a travel website (e-value) : what value is cocreated by the user?
Mohd-Any, Amrul Asraf; Winklhofer, Heidi; Ennew, … - In: Journal of travel research : a quarterly publication of … 54 (2015) 4, pp. 496-510
Persistent link: https://www.econbiz.de/10011296030
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Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior
Taheri, Babak; Olya, Hossein; Ali, Faizan; Gannon, … - In: Journal of travel research : a quarterly publication of … 59 (2020) 6, pp. 1008-1028
Persistent link: https://www.econbiz.de/10012231771
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A cognitive appraisal process of customer delight : the moderating effect of place identity
Jiang, Yangyang - In: Journal of travel research : a quarterly publication of … 59 (2020) 6, pp. 1029-1043
Persistent link: https://www.econbiz.de/10012231775
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Spillover effects of status demotion on customer reactions to loyalty reward promotions : the role of need for status and exclusivity
Hwang, Yoo Hee; Mattila, Anna S. - In: Journal of travel research : a quarterly publication of … 58 (2019) 8, pp. 1302-1316
Persistent link: https://www.econbiz.de/10012150517
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Visitors' place attachment and destination loyalty : examining the roles of emotional solidarity and perceived safety
Patwardhan, Vidya; Ribeiro, Manuel Alector; Payini, Valsaraj - In: Journal of travel research : a quarterly publication of … 59 (2020) 1, pp. 3-21
Persistent link: https://www.econbiz.de/10012150612