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~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
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Consumer anger: a label in sea...
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Journal of business research : JBR
2,301
Journal of retailing and consumer services
2,103
International journal of hospitality management
1,078
International journal of consumer studies
781
NBER working paper series
726
Psychology & marketing
722
Working paper / National Bureau of Economic Research, Inc.
638
Journal of consumer research : JCR ; an interdisciplinary bimonthly
618
NBER Working Paper
566
Tourism management : research, policies, practice
515
The service industries journal
501
SpringerLink / Bücher
488
European Journal of Marketing
486
Asia Pacific journal of marketing and logistics
444
Journal of travel and tourism marketing
435
Journal of Consumer Marketing
415
Management science : journal of the Institute for Operations Research and the Management Sciences
409
The journal of services marketing
407
The journal of product & brand management
404
Journal of Services Marketing
396
European journal of marketing : EJM
395
Journal of marketing research : JMR
392
International journal of contemporary hospitality management
390
Cogent business & management
385
The journal of brand management : an international journal
375
Journal of business ethics : JOBE
371
Journal of marketing management : MM
365
Journal of the Academy of Marketing Science
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
Journal of retailing
349
Journal of marketing
346
Journal of hospitality marketing & management
344
Journal of international consumer marketing
332
Journal of consumer behaviour : an international research review
327
Marketing letters : a journal of research in marketing
325
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
317
Journal of marketing communications
315
International journal of retail & distribution management
310
International Journal of Retail & Distribution Management
308
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ECONIS (ZBW)
322
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1
Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin
;
Roschk, Holger
;
Ordenes, Francisco Villarroel
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
Saved in:
2
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
3
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
4
The "terminal" effects of service failure on airlines : examining service recovery with justice theory
Migacz, Steven J.
;
Zou, Suiwen
;
Petrick, James F.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
1
,
pp. 83-98
Persistent link: https://www.econbiz.de/10011915339
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5
Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
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6
Flying to quality : cultural influences on online reviews
Stamolampros, Panagiotis
;
Korfiatis, Nikolaos
; …
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
3
,
pp. 496-511
Persistent link: https://www.econbiz.de/10011983334
Saved in:
7
Do satisfied tourists really intend to come back? : three concerns with empirical studies of the link between satisfaction and behavioral intention
Dolnicar, Sara
;
Coltman, Tim
;
Sharma, Rajeev
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
2
,
pp. 152-178
Persistent link: https://www.econbiz.de/10010484825
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8
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
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9
Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior
Taheri, Babak
;
Olya, Hossein
;
Ali, Faizan
;
Gannon, …
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1008-1028
Persistent link: https://www.econbiz.de/10012231771
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10
The impact of customer experience on relationship quality with travel agencies in a multichannel environment
Rajaobelina, Lova
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
2
,
pp. 206-217
Persistent link: https://www.econbiz.de/10011915362
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