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~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
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Customer satisfaction
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Sirgy, M. Joseph
6
Bošnjak, Michael
3
Lee, Choong-Ki
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
IZA Discussion Papers
759
Discussion paper series / IZA
663
Journal of retailing and consumer services
423
NBER working paper series
403
International journal of hospitality management
360
Journal of business research : JBR
347
MPRA Paper
322
NBER Working Paper
315
Working paper / National Bureau of Economic Research, Inc.
310
IZA Discussion Paper
268
The journal of services marketing
191
Journal of Services Marketing
185
Working paper
184
CESifo working papers
179
The service industries journal
179
Discussion paper / Centre for Economic Policy Research
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Tourism management : research, policies, practice
173
CEPR Discussion Papers
165
Journal of travel and tourism marketing
165
Economics of education review
160
Journal of hospitality marketing & management
154
CESifo Working Paper
151
International journal of contemporary hospitality management
141
Applied economics
134
Cogent business & management
124
SpringerLink / Bücher
124
CESifo Working Paper Series
118
Discussion paper
118
Economics letters
110
European Journal of Marketing
109
Policy research working paper : WPS
109
International Journal of Bank Marketing
106
Discussion papers / CEPR
99
Services marketing quarterly
99
Working Paper
92
World Bank E-Library Archive
92
Labour economics : official journal of the European Association of Labour Economists
91
Journal of air transport management
90
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ECONIS (ZBW)
104
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1
Measuring quality of information services : combining mystery shopping and customer satisfaction research to assess the performance of tourist offices
Minghetti, Valeria
;
Celotto, Emilio
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 565-580
Persistent link: https://www.econbiz.de/10010400560
Saved in:
2
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
3
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
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4
Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
Saved in:
5
The effect of tourism services on travelers' quality of life
Neal, Janet D.
;
Uysal, Muzaffer
;
Sirgy, M. Joseph
- In:
Journal of travel research : a quarterly publication of …
46
(
2007
)
2
,
pp. 154-163
Persistent link: https://www.econbiz.de/10003860839
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6
Customer satisfaction with alpine ski areas : the moderating effects of personal, situational, and product factors
Matzler, Kurt
;
Füller, Johann
;
Renzl, Birgit
;
Herting, …
- In:
Journal of travel research : a quarterly publication of …
46
(
2008
)
4
,
pp. 403-413
Persistent link: https://www.econbiz.de/10003860930
Saved in:
7
A multifaced analysis of tourism satisfaction
Neal, Janet D.
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
47
(
2008
)
1
,
pp. 53-62
Persistent link: https://www.econbiz.de/10003870206
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8
Measuring guest satisfaction and competitive position in the hospitality and tourism industry : an application of stance-shift analysis to travel blog narratives
Crotts, John C.
;
Mason, Peyton R.
;
Davis, Boyd
- In:
Journal of travel research : a quarterly publication of …
48
(
2009/10
)
2
,
pp. 139-151
Persistent link: https://www.econbiz.de/10003917930
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9
The quality of guest comment cards : an empirical study of US lodging chains
Bartkus, Kenneth R.
;
Howell, Roy D.
;
Hills, Stacey Barlow
; …
- In:
Journal of travel research : a quarterly publication of …
48
(
2009/10
)
2
,
pp. 162-176
Persistent link: https://www.econbiz.de/10003917936
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10
Toward a quality-of-life theory of leisure travel satisfaction
Sirgy, M. Joseph
- In:
Journal of travel research : a quarterly publication of …
49
(
2010/11
)
2
,
pp. 246-260
Persistent link: https://www.econbiz.de/10003978744
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