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The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction

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Technology readiness and customer satisfaction with travel technologies : a cross-country investigation

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Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews

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The effect of tourism services on travelers' quality of life

Neal, Janet D.; Uysal, Muzaffer; Sirgy, M. Joseph - In: Journal of travel research : a quarterly publication of … 46 (2007) 2, pp. 154-163

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Customer satisfaction with alpine ski areas : the moderating effects of personal, situational, and product factors

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A multifaced analysis of tourism satisfaction

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Measuring guest satisfaction and competitive position in the hospitality and tourism industry : an application of stance-shift analysis to travel blog narratives

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The quality of guest comment cards : an empirical study of US lodging chains

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Toward a quality-of-life theory of leisure travel satisfaction

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