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Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce
Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23
discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is … performance of the two logistics services. A dynamic cycle of service attributes encourages using Kano Modification in this study …
Persistent link: https://www.econbiz.de/10013287888
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Effects of supply chain design and collaboration on customers' satisfaction of instant noodles in Ekiti State, Nigeria
Ogunmola, Oluleye Seun; Arogundade, Kayode Kingsley - In: Logistics 3 (2019) 1, pp. 1-13
The degree of collaboration among supply chain partners and the structure of the network are important determinants of the level of satisfaction customers derive from the products or services. However, the effects of these dimensions on customer satisfaction at the downstream section of the...
Persistent link: https://www.econbiz.de/10012119278
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Effects of parcel delivery service on customer satisfaction in the saudi arabian logistics industry : does the national culture make a difference?
Sobaih, Abu Elnasr E.; AlSaif, Ahmed - In: Logistics 7 (2023) 4, pp. 1-15
Background: The logistics industry is keen to meet customer expectations, which in turn supports trade by enhancing … business competitiveness and promoting economic development. Logistics companies realized that fulfillment of customer needs … the logistics services in KSA, which have become crucial for the Saudi Vision 2030. They need to customize their service …
Persistent link: https://www.econbiz.de/10014454744
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Digital supply chain twins : conceptual clarification, use cases and benefits
Gerlach, Benno; Zarnitz, Simon; Nitsche, Benjamin; … - In: Logistics 5 (2021) 4, pp. 1-24
as one of the most important trends in logistics and supply chain management (LSCM). Still, there seems to be no common …
Persistent link: https://www.econbiz.de/10012817933
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Developing knowledge of supply chain resilience in less-developed countries in the pandemic age
Lopes, João M.; Gomes, Sofia; Mané, Lassana - In: Logistics 6 (2022) 1, pp. 1-19
Background: The constraints imposed by the pandemic COVID-19 increased the risks of the disruption of supply chains, bringing new challenges to companies. These effects were felt more intensely in less-developed countries, which are highly dependent on imports of products and raw materials. This...
Persistent link: https://www.econbiz.de/10012818070
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The role of logistics in food waste reduction in wholesalers and small retailers of fruits and vegetables : a multiple case study
Guarnieri, Patricia; Aguiar, Raiane C. C. de; Thomé, … - In: Logistics 5 (2021) 4, pp. 1-15
only fruits and vegetables. Furthermore, we considered the food waste generated in the logistics processes and not that …
Persistent link: https://www.econbiz.de/10012671291
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Value proposition assessment of blockchain technology for luxury, food, and healthcare supply chains
Berneis, Moritz; Winkler, Herwig - In: Logistics 5 (2021) 4, pp. 1-18
Background: In relevant research, blockchain technology (BCT) is credited with great potential for supply chain management (SCM). However, even after more than 10 years of the technology's existence, it is barely used for any self-sustaining applications. This raises the question of why BC...
Persistent link: https://www.econbiz.de/10012671586
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Exploring omni-channels for customer-centric e-tailing
Min, Ho-key - In: Logistics 5 (2021) 2, pp. 1-10
In this volatile post-COVID environment where customers look for ways to order products online using personal computers and mobile devices, a traditional sale/delivery of products via single distribution channel needs to be reassessed. As a revolutionary alternative to a conventional...
Persistent link: https://www.econbiz.de/10012518666
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Using a modified SERVQUAL approach to assess the quality of supply chain services in Greek online supermarkets
Mitropoulou, Anastasia D.; Tsoulfas, Giannis T. - In: Logistics 5 (2021) 4, pp. 1-17
well as aspects of the logistics efficiency, are being examined, and the gaps between the expectations of people using … this paper is the formulation of a framework which can be used to assess the quality of B2C logistics services. Results …
Persistent link: https://www.econbiz.de/10012661386
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Blockchain technologies in logistics and supply chain management : a bibliometric review
Rejeb, Abderahman; Rejeb, Karim; Simske, Steve; … - In: Logistics 5 (2021) 4, pp. 1-28
logistics communities. In this paper, we present the results from a thorough bibliometric review that analytically and … research within logistics and SCM. The analysis starts with selecting a total of 628 papers from Scopus and the Web of Science … of the current state of research, and examines the knowledge structure of blockchain research in logistics and SCM with …
Persistent link: https://www.econbiz.de/10012661414