Morgan, Robert E.; Foreman, Susan K.; Poh, Tony C.C. - In: Management Decision 32 (1994) 4, pp. 36-42
architectural service providers. Reports the findings of a study which has examined the role of marketing in these firms. The … results suggest that firms are beginning to accept marketing as a legitimate management activity, but reveals, further, that … some of the “trappings” of marketing prevail where certain firms have failed to address the more “substantive” elements of …