Narrow search
Showing 1 - 10 of 238
Cover Image
Forty years of the Service Industries Journal : a bibliometric review
Viglia, Giampaolo; Kumar, Satish; Pandey, Nitesh; … - In: The service industries journal 42 (2022) 1/2, pp. 1-20
Persistent link: https://www.econbiz.de/10013167398
Cover Image
When are strategic orientations beneficial for collaborative service innovation?
Cheng, Colin C. J.; Sheu, Chwen - In: The service industries journal 37 (2017) 7/8, pp. 466-493
Persistent link: https://www.econbiz.de/10011760445
Cover Image
Managing appointment-based services in the presence of walk-in customers
Shan, Wang; Liu, Nan; Wan, Guohua - In: Management science : journal of the Institute for … 66 (2020) 2, pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Cover Image
When more is less : field evidence on unintended consequences of multitasking
Goes, Paulo B.; Ilk, Noyan; Lin, Mingfeng; Zhao, J. Leon - In: Management science : journal of the Institute for … 64 (2018) 7, pp. 3033-3054
Persistent link: https://www.econbiz.de/10011899706
Cover Image
The impact of management on clinical performance : evidence from physician practice management companies
La Forgia, Ambar - In: Management science : journal of the Institute for … 69 (2023) 8, pp. 4646-4667
Persistent link: https://www.econbiz.de/10014339310
Cover Image
The service triad : modelling dialectic tensions in service encounters
Andersson-Cederholm, Erika; Gyimóthy, Szilvia - In: The service industries journal 30 (2010) 1/2, pp. 265-280
Persistent link: https://www.econbiz.de/10003964413
Cover Image
Service innovation in the hotel industry : culture, behavior, performance
Baradarani, Sarvnaz; Kilic, Hasan - In: The service industries journal 38 (2018) 13/14, pp. 897-924
Persistent link: https://www.econbiz.de/10011962019
Cover Image
Fostering sustainable performance in services through systems thinking
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: The service industries journal 39 (2019) 15/16, pp. 1072-1098
Persistent link: https://www.econbiz.de/10012207448
Cover Image
Service performance analysis and improvement for a ticket queue with balking customers
Xu, Susan H.; Gao, Long; Ou, Jihong - In: Management science : journal of the Institute for … 53 (2007) 6, pp. 971-990
Persistent link: https://www.econbiz.de/10003490974
Cover Image
A new service development integrated model
Lee, Yu-cheng; Chen, Jih-kuang - In: The service industries journal 29 (2009) 11/12, pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655