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Measuring the effect of queues on customer purchases
Lu, Yina; Musalem, Andrés; Olivares, Marcelo; … - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
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Frustration-based promotions : field experiments in ride-sharing
Cohen, Maxime C.; Fiszer, Michael D.; Kim, Baek Jung - In: Management science : journal of the Institute for … 68 (2022) 4, pp. 2432-2464
Persistent link: https://www.econbiz.de/10013368219
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Do mandatory overtime laws improve quality? : staffing decisions and operational flexibility of nursing homes
Lu, Susan Feng; Lu, Lauren Xiaoyuan - In: Management science : journal of the Institute for … 63 (2017) 11, pp. 3566-3585
Persistent link: https://www.econbiz.de/10011772476
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The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; … - In: Management science : journal of the Institute for … 62 (2016) 3, pp. 829-848
Persistent link: https://www.econbiz.de/10011453574
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The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration
Tucker, Anita L. - In: Management science : journal of the Institute for … 62 (2016) 4, pp. 1124-1144
Persistent link: https://www.econbiz.de/10011470674
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The economic consequences of audit firms’ quality control system deficiencies
Aobdia, Daniel - In: Management science : journal of the Institute for … 66 (2020) 7, pp. 2883-2905
Persistent link: https://www.econbiz.de/10012268551
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Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.; Green, Linda V.; Lekwijit, Suparerk; … - In: Management science : journal of the Institute for … 65 (2019) 2, pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
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The interplay between online reviews and physician demand : an empirical investigation
Xu, Yuqian; Armony, Mor; Ghose, Anindya - In: Management science : journal of the Institute for … 67 (2021) 12, pp. 7344-7361
Persistent link: https://www.econbiz.de/10012815283
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From high bar to uneven bars : the impact of information granularity in quality certification
Hui, Xiang; Liu, Zekun; Zhang, Weiqing - In: Management science : journal of the Institute for … 69 (2023) 10, pp. 6109-6127
Persistent link: https://www.econbiz.de/10014393048
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Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.; Frei, Frances - In: Management science : journal of the Institute for … 56 (2010) 1, pp. 4-24
Persistent link: https://www.econbiz.de/10003946147