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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of business research : JBR
2,566
Journal of retailing and consumer services
2,155
International journal of hospitality management
1,205
International journal of consumer studies
781
SpringerLink / Bücher
776
NBER working paper series
773
The service industries journal
759
Psychology & marketing
704
Working paper / National Bureau of Economic Research, Inc.
686
Journal of business ethics : JOBE
609
NBER Working Paper
607
Journal of consumer research : JCR ; an interdisciplinary bimonthly
589
Industrial marketing management : the international journal for industrial and high-tech firms
565
The journal of services marketing
490
Cogent business & management
478
International journal of contemporary hospitality management
472
Tourism management : research, policies, practice
469
Asia Pacific journal of marketing and logistics
456
European journal of marketing : EJM
420
The journal of product & brand management
414
Journal of travel and tourism marketing
412
Journal of the Academy of Marketing Science
401
The journal of brand management : an international journal
394
Discussion paper series / IZA
390
Journal of marketing research : JMR
387
Journal of marketing
382
Journal of marketing management : MM
380
Journal of hospitality marketing & management
368
Journal of retailing
362
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
Technological forecasting & social change : an international journal
335
Journal of international consumer marketing
334
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
332
Marketing letters : a journal of research in marketing
330
International journal of retail & distribution management
320
Journal of strategic marketing
317
The international review of retail, distribution and consumer research
316
Journal of marketing communications
314
Marketing intelligence & planning
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ECONIS (ZBW)
459
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459
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1
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
2
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
Saved in:
3
Optimal marketing strategies for the acquisition and retention of service subscribers
Ben Rhouma, Tarek
;
Zaccour, Georges
- In:
Management science : journal of the Institute for …
64
(
2018
)
6
,
pp. 2609-2627
Persistent link: https://www.econbiz.de/10011878982
Saved in:
4
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
5
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
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6
Pooled vs. dedicated queues when customers are delay-sensitive
Sunar, Nur
;
Tu, Yichen
;
Ziya, Serhan
- In:
Management science : journal of the Institute for …
67
(
2021
)
6
,
pp. 3785-3802
Persistent link: https://www.econbiz.de/10012607136
Saved in:
7
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
8
Service quality variability and termination behavior
Sriram, S.
;
Chintagunta, Pradeep K.
;
Manchanda, Puneet
- In:
Management science : journal of the Institute for …
61
(
2015
)
11
,
pp. 2739-2759
Persistent link: https://www.econbiz.de/10011409162
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9
The value of partial resource pooling : should a service network be integrated or product-focused?
Ata, Barış
;
Van Mieghem, Jan A.
- In:
Management science : journal of the Institute for …
55
(
2009
)
1
,
pp. 115-131
Persistent link: https://www.econbiz.de/10003873695
Saved in:
10
At your service on the table : impact of tabletop technology on restaurant performance
Tan, Tom Fangyun
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
66
(
2019
)
10
,
pp. 4496-4515
Persistent link: https://www.econbiz.de/10012305257
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