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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Modelling customer satisfactio...
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of business research : JBR
2,393
Journal of retailing and consumer services
2,113
International journal of hospitality management
1,005
International journal of consumer studies
778
Psychology & marketing
713
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NBER working paper series
607
Journal of consumer research : JCR ; an interdisciplinary bimonthly
591
European Journal of Marketing
582
Industrial marketing management : the international journal for industrial and high-tech firms
508
Working paper / National Bureau of Economic Research, Inc.
503
Telecommunications policy : the international journal of digital economy, data sciences and new media
489
Journal of Consumer Marketing
462
Tourism management : research, policies, practice
457
Asia Pacific journal of marketing and logistics
455
NBER Working Paper
450
Journal of travel and tourism marketing
429
The journal of services marketing
414
The service industries journal
412
European journal of marketing : EJM
410
Journal of the Academy of Marketing Science
407
The journal of product & brand management
407
Journal of Services Marketing
403
Journal of marketing research : JMR
397
Journal of marketing
390
Journal of marketing management : MM
385
The journal of brand management : an international journal
384
Journal of retailing
382
International journal of contemporary hospitality management
358
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
Cogent business & management
348
Marketing intelligence & planning
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International Journal of Retail & Distribution Management
332
Journal of hospitality marketing & management
331
Journal of international consumer marketing
330
Marketing letters : a journal of research in marketing
330
Technological forecasting & social change : an international journal
325
Journal of strategic marketing
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ECONIS (ZBW)
386
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1
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
2
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
3
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
4
The causal effect of service satisfaction on customer loyalty
Hang, Guofang
;
Sudhir, K.
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 317-341
Persistent link: https://www.econbiz.de/10012435279
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5
Natural monopoly and the Bell System : response to Charnes, Cooper and Sueyoshi
Evans, David S.
- In:
Management science : journal of the Institute for …
34
(
1988
)
1
,
pp. 27-38
Persistent link: https://www.econbiz.de/10001057359
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6
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
Saved in:
7
Service quality variability and termination behavior
Sriram, S.
;
Chintagunta, Pradeep K.
;
Manchanda, Puneet
- In:
Management science : journal of the Institute for …
61
(
2015
)
11
,
pp. 2739-2759
Persistent link: https://www.econbiz.de/10011409162
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8
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
9
Formal contracts in the presence of relational enforcement mechanisms : evidence from technology development projects
Ryall, Michael D.
;
Sampson, Rachelle C.
- In:
Management science : journal of the Institute for …
55
(
2009
)
6
,
pp. 906-925
Persistent link: https://www.econbiz.de/10003865900
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10
Designing
telecommunications
networks for the reseller market
Bard, Jonathan F.
- In:
Management science : journal of the Institute for …
37
(
1991
)
9
,
pp. 1125-1146
Persistent link: https://www.econbiz.de/10001112402
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