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The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon; Boone, Christopher; Lynn, Michael - In: Management science : journal of the Institute for … 67 (2021) 1, pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
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Measuring the effect of queues on customer purchases
Lu, Yina; Musalem, Andrés; Olivares, Marcelo; … - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
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Service design for a holistic customer experience : a process framework
Bellos, Ioannis - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
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Conflicting social codes and organizations : hygiene and authenticity in consumer evaluations of restaurants
Lehman, David W.; Kovács, Balázs; Carroll, Glenn R. - In: Management science : journal of the Institute for … 60 (2014) 10, pp. 2602-2617
Persistent link: https://www.econbiz.de/10010461859
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Stimulating consumption at low budget : evidence from a large-scale policy experiment amid the COVID-19 pandemic
Liu, Qiao; Shen, Qiaowei; Li, Zhenghua; Chen, Shu - In: Management science : journal of the Institute for … 67 (2021) 12, pp. 7291-7307
Persistent link: https://www.econbiz.de/10012815280
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - In: Management science : journal of the Institute for … 60 (2014) 2, pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
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Segmentation of spatially dependent geographical units : model and application
Govind, Rahul; Chatterjee, Rabikar; Mittal, Vikas - In: Management science : journal of the Institute for … 64 (2018) 4, pp. 1941-1956
Persistent link: https://www.econbiz.de/10011855763
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At your service on the table : impact of tabletop technology on restaurant performance
Tan, Tom Fangyun; Netessine, Serguei - In: Management science : journal of the Institute for … 66 (2019) 10, pp. 4496-4515
Persistent link: https://www.econbiz.de/10012305257
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The impact of the gig economy on product quality through the labor market : evidence from ridesharing and restaurant quality
Shin, Minkyu; Shin, Jiwoong; Ghili, Soheil; Kim, Jaehwan - In: Management science : journal of the Institute for … 69 (2023) 5, pp. 2620-2638
Persistent link: https://www.econbiz.de/10014305427