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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
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The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon; Boone, Christopher; Lynn, Michael - In: Management science : journal of the Institute for … 67 (2021) 1, pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
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Measuring the effect of queues on customer purchases
Lu, Yina; Musalem, Andrés; Olivares, Marcelo; … - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
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Service design for a holistic customer experience : a process framework
Bellos, Ioannis - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - In: Management science : journal of the Institute for … 60 (2014) 2, pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
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Segmentation of spatially dependent geographical units : model and application
Govind, Rahul; Chatterjee, Rabikar; Mittal, Vikas - In: Management science : journal of the Institute for … 64 (2018) 4, pp. 1941-1956
Persistent link: https://www.econbiz.de/10011855763
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When more is less : field evidence on unintended consequences of multitasking
Goes, Paulo B.; Ilk, Noyan; Lin, Mingfeng; Zhao, J. Leon - In: Management science : journal of the Institute for … 64 (2018) 7, pp. 3033-3054
Persistent link: https://www.econbiz.de/10011899706
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Service capacity and price promotion wars
Bae, Junhyun; Chen, Li; Yao, Shiqing - In: Management science : journal of the Institute for … 68 (2022) 12, pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
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Asymmetric consumer learning and inventory competition
Gaur, Vishal; Park, Young-Hoon - In: Management science : journal of the Institute for … 53 (2007) 2, pp. 227-240
Persistent link: https://www.econbiz.de/10003435715
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Quality-speed conundrum : trade-offs in customer-intensive services
Anand, Krishnan S.; Paç, M. Fazil; Veeraraghavan, Senthil - In: Management science : journal of the Institute for … 57 (2011) 1, pp. 40-56
Persistent link: https://www.econbiz.de/10008858569