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Personal and social usage : the origins of active customers and ways to keep them engaged
Lee, Clarence; Ofek, Elie; Steenburgh, Thomas J. - In: Management science : journal of the Institute for … 64 (2018) 6, pp. 2473-2495
Persistent link: https://www.econbiz.de/10011878929
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The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon; Boone, Christopher; Lynn, Michael - In: Management science : journal of the Institute for … 67 (2021) 1, pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - In: Management science : journal of the Institute for … 60 (2014) 2, pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
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Group buying : a new mechanism for selling through social interactions
Jing, Xiaoqing; Xie, Jinhong - In: Management science : journal of the Institute for … 57 (2011) 8, pp. 1354-1372
Persistent link: https://www.econbiz.de/10009297013
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
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Service design for a holistic customer experience : a process framework
Bellos, Ioannis - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
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Can consumer-posted photos serve as a leading indicator of restaurant survival? : evidence from yelp
Zhang, Mengxia; Luo, Lan - In: Management science : journal of the Institute for … 69 (2023) 1, pp. 25-50
Persistent link: https://www.econbiz.de/10014285959
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Can we trust online physician ratings? : evidence from cardiac surgeons in Florida
Lu, Susan Feng; Rui, Huaxia - In: Management science : journal of the Institute for … 64 (2018) 6, pp. 2557-2573
Persistent link: https://www.econbiz.de/10011878974
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Dynamic pricing in social networks : the word-of-mouth effect
Ajorlou, Amir; Jadbabaie, Ali; Kakhbod, Ali - In: Management science : journal of the Institute for … 64 (2018) 2, pp. 971-979
Persistent link: https://www.econbiz.de/10011823162
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Contracting with word-of-mouth management
Kamada, Yuichiro; Öry, Aniko - In: Management science : journal of the Institute for … 66 (2020) 11, pp. 5094-5107
Persistent link: https://www.econbiz.de/10012390765