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Service design for a holistic customer experience : a process framework
Bellos, Ioannis - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
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Social learning and the design of new experience goods
Feldman, Pnina; Papanastasiou, Yiangos; Segev, Ella - In: Management science : journal of the Institute for … 65 (2019) 4, pp. 1502-1519
Persistent link: https://www.econbiz.de/10012022637
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A model of product design and information disclosure investments
Markopoulos, Panos M.; Hosanagar, Kartik - In: Management science : journal of the Institute for … 64 (2018) 2, pp. 739-759
Persistent link: https://www.econbiz.de/10011823142
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Product-line design in the presence of consumers' anticipated regret
Zou, Tianxin; Zhou, Bo; Jiang, Baojun - In: Management science : journal of the Institute for … 66 (2020) 12, pp. 5665-5682
Persistent link: https://www.econbiz.de/10012391408
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Do store brands aid store loyalty?
Seenivasan, Satheesh; Sudhir, K.; Talukdar, Debabrata - In: Management science : journal of the Institute for … 62 (2016) 3, pp. 802-816
Persistent link: https://www.econbiz.de/10011453561
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Philanthropic campaigns and customer behavior : field experiments on an online taxi booking platform
Singh, Jasjit; Teng, Nina; Netessine, Serguei - In: Management science : journal of the Institute for … 65 (2019) 2, pp. 913-932
Persistent link: https://www.econbiz.de/10012000779
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A model of customer reward programs with finite expiration terms
Sun, Yacheng; Zhang, Dan - In: Management science : journal of the Institute for … 65 (2019) 8, pp. 3889-3903
Persistent link: https://www.econbiz.de/10012062834
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How does adoption of the outlet channel impact customers' spending in the retail stores : conflict or synergy?
Soysal, Gonca; Krishnamurthi, Lakshman - In: Management science : journal of the Institute for … 62 (2016) 9, pp. 2692-2704
Persistent link: https://www.econbiz.de/10011577191
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How do delay announcements shape customer behavior? : an empirical study
Yu, Qiuping; Allon, Gad; Bassamboo, Achal - In: Management science : journal of the Institute for … 63 (2017) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10011646278
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On the efficacy of static prices for revenue management in the face of strategic customers
Chen, Yiwei; Farias, Vivek F.; Trichakis, Nikolaos - In: Management science : journal of the Institute for … 65 (2019) 12, pp. 5535-5555
Persistent link: https://www.econbiz.de/10012146675