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Manufacturing & service operations management : M & SOM
Advances in developing human resources : ADHR
244
SpringerLink / Bücher
179
Human resource development international : enhancing performance, learning and integrity
176
Human resource development review : HRD review
98
Human resource development quarterly
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Handbuch Personalentwicklung : die Praxis der Personalbildung, Personalförderung und Arbeitsstrukturierung
66
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International journal of human resource management
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Personalwirtschaft : das Magazin für den Job HR
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Human resource management review
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Praxishandbuch Personalentwicklung : Instrumente, Konzepte, Beispiele
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Employability - Herausforderungen für die strategische Personalentwicklung : Konzepte für eine flexible, innovationsorientierte Arbeitswelt von morgen
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essentials
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Springer eBook Collection / Business and Economics
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The talent management handbook : creating a sustainable competitive advantage by selecting, developing, and promoting the best people
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Employee relations
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Gabler Edition Wissenschaft
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Routledge studies in human resource development
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Personalführung : das DGFP Magazin für das Personalmanagement
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Career development international : the journal for executive, consultants, academics and individuals
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Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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Discussion paper series / IZA
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Journal of world business : JWB
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Kompetenzmodelle von Unternehmen : mit praktischen Hinweisen für ein erfolgreiches Management von Kompetenzen
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Organisationsberatung, Supervision, Coaching : OSC
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Sozialforschungsstelle Dortmund - Publikationen
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Talent management : cases and commentary
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Global human resource development : regional and country perspectives
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Management science : journal of the Institute for Operations Research and the Management Sciences
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1
An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
- In:
Manufacturing & service operations management : M & SOM
17
(
2015
)
3
,
pp. 368-383
Persistent link: https://www.econbiz.de/10011307925
Saved in:
2
Real-time delay estimation based on delay history
Ibrahim, Rouba
;
Whitt, Ward
- In:
Manufacturing & service operations management : M & SOM
11
(
2009
)
3
,
pp. 397-415
Persistent link: https://www.econbiz.de/10003882854
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3
A mathematical model for evaluating cross-sales policies in telephone service centers
Byers, Reynold E.
;
So, Kut C.
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10003438311
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4
Call-routing schemes for call-center outsourcing
Gans, Noah
;
Zhou, Yong-Pin
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
1
,
pp. 33-50
Persistent link: https://www.econbiz.de/10003438317
Saved in:
5
Dynamic call center routing policies using call waiting and agent idle times
Chan, Wyean
;
Koole, Ger M.
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
4
,
pp. 544-560
Persistent link: https://www.econbiz.de/10010526446
Saved in:
6
Forecasting call center arrivals : fixed-effects, mixed-effects, and bivariate models
Ibrahim, Rouba
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
15
(
2013
)
1
,
pp. 72-85
Persistent link: https://www.econbiz.de/10009750978
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7
Threshold routing to trade off waiting and call resolution in call centers
Zhan, Dongyuan
;
Ward, Amy R.
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
2
,
pp. 220-237
Persistent link: https://www.econbiz.de/10010367159
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8
Are call center and hospital arrivals well modeled by nonhomogeneous poisson processes?
Kim, Song-hee
;
Whitt, Ward
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
3
,
pp. 464-480
Persistent link: https://www.econbiz.de/10010402111
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9
Routing to manage resolution and waiting time in call centers with heterogeneous servers
Mehrotra, Vijay
;
Ross, Kevin L.
;
Ryder, Geoff
;
Zhou, …
- In:
Manufacturing & service operations management : M & SOM
14
(
2012
)
1
,
pp. 66-81
Persistent link: https://www.econbiz.de/10009512330
Saved in:
10
Call centers with delay information : models and insights
Jouini, Oualid
;
Akşin, Zeynep
;
Dallery, Yves
- In:
Manufacturing & service operations management : M & SOM
13
(
2011
)
4
,
pp. 534-548
Persistent link: https://www.econbiz.de/10009388119
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