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The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye; Yi, Youjae - In: Psychology & marketing 40 (2023) 7, pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
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Hedonic objects and utilitarian experiences : the overriding influence of hedonism in driving consumer happiness
Kousi, Sofia; Halkias, Georgios; Kokkinaki, Flora - In: Psychology & marketing 40 (2023) 8, pp. 1634-1645
Persistent link: https://www.econbiz.de/10014338311
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To be precise (imprecise) in utilitarian (hedonic) contexts : examining the influence of numerical precision on consumer reactions to artificial intelligence-based recommendations
Zhu, Hong; Zhu, Zimeng; Ou, Yilin; Yin, Ya - In: Psychology & marketing 40 (2023) 12, pp. 2668-2685
Persistent link: https://www.econbiz.de/10014432529
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The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena; Groth, Markus; Walsh, Gianfranco; … - In: Psychology & marketing 31 (2014) 12, pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
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Consumers' inferences about quality across diverse service providers
Reimer, Anja; Folkes, Valerie S. - In: Psychology & marketing 26 (2009) 12, pp. 1066-1078
Persistent link: https://www.econbiz.de/10003917024
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When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël; Cusin, Julien; Lunardo, Renaud - In: Psychology & marketing 40 (2023) 12, pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
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For Indian online shoppers, have saying and doing parted ways?
Mishra, Manit - In: Psychology & marketing 35 (2018) 1, pp. 5-19
Persistent link: https://www.econbiz.de/10011970166
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Special issue: Retail atmospherics and in-store nonverbal cues
Grewal, Dhruv (contributor) - 2014
Persistent link: https://www.econbiz.de/10010382594
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Understanding the role of retail store service in light of self-image-store image congruence
O'Cass, Aron; Grace, Debra - In: Psychology & marketing 25 (2008) 6, pp. 521-537
Persistent link: https://www.econbiz.de/10003735892
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"You post, I travel" : bloggers' credibility, digital engagement, and travelers' behavioral intention : the mediating role of hedonic and utilitarian motivations
Mainolfi, Giada; Lo Presti, Letizia; Marino, Vittoria; … - In: Psychology & marketing 39 (2022) 5, pp. 1022-1034
Persistent link: https://www.econbiz.de/10013186905