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Malcolm Baldrige National Quality Award winners : a quantitative analysis between strategic planning and human resource variables
Lapoint, Patricia A. - In: Quality management journal : QMJ 29 (2022) 4, pp. 289-298
Persistent link: https://www.econbiz.de/10013410726
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Two decades of using Kano's theory of attractive quality : a literature review
Löfgren, Martin; Witell, Lars - In: Quality management journal : QMJ 15 (2008) 1, pp. 59-75
Persistent link: https://www.econbiz.de/10003783531
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Consumer perceptions of product quality revisited : made in China
Schniederjans, Marc J.; Cao, Ray Qing; Schniederjans, Dara - In: Quality management journal : QMJ 18 (2011) 3, pp. 52-68
Persistent link: https://www.econbiz.de/10009259737
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Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.; Peng, Xianghui; Prybutok, Victor R. - In: Quality management journal : QMJ 22 (2015) 2, pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
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Does the rationale for implementing quality management practices matter?
Zhang, Dongli; Linderman, Kevin; Schroeder, Roger G. - In: Quality management journal : QMJ 21 (2014) 2, pp. 65-77
Persistent link: https://www.econbiz.de/10010357330
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Do quality and innovation compete against or complement each other? : the moderating role of an information exchange climate
Blank, Tali-hadasa; Naveh, Eitan - In: Quality management journal : QMJ 21 (2014) 2, pp. 6-16
Persistent link: https://www.econbiz.de/10010357335
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SNSQUAL : a social networking site quality model
Phillips, Brandon; Peak, Daniel; Prybutok, Victor - In: Quality management journal : QMJ 23 (2016) 3, pp. 19-36
Persistent link: https://www.econbiz.de/10011517705
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The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius; Senn, William D.; Peak, Daniel A.; … - In: Quality management journal : QMJ 28 (2021) 3, pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
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Scrutinizing the efficacy of branded apps quality to counter counterfeiting and restore trust in M-Commerce
Manchanda, Mohit; Deb, Madhurima; Lomo-David, Ewuuk - In: Quality management journal : QMJ 28 (2021) 3, pp. 156-174
Persistent link: https://www.econbiz.de/10012584871
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Toward cost-effective service excellence : exploring the relationship between managers' perceptions of quality and the operational efficiency and profitability of restaurants
Kukanja, Marko; Planinc, Tanja - In: Quality management journal : QMJ 27 (2020) 2, pp. 95-105
Persistent link: https://www.econbiz.de/10012309607