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~isPartOf:"Quality management journal : QMJ"
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EVALUATING THE IMPACT OF BANKI...
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Dienstleistungsqualität
92
Service quality
92
Quality management
50
Qualitätsmanagement
50
Customer satisfaction
40
Kundenzufriedenheit
40
Hospital
34
Krankenhaus
34
Gesundheitsversorgung
21
Health care
21
Consumer behaviour
19
Konsumentenverhalten
19
service quality
18
USA
17
United States
17
Gesundheitswesen
15
Health care system
15
Patienten
14
Patients
14
Product quality
14
Produktqualität
14
Beziehungsmarketing
13
Relationship marketing
13
healthcare
9
Measurement
8
Messung
8
Fast-food industry
6
Gastronomie
6
Restaurant industry
6
Schnellgastronomie
6
Structural equation model
6
Strukturgleichungsmodell
6
customer satisfaction
6
quality management
6
Six Sigma
5
patient satisfaction
5
Air transport
4
Airline
4
Bank
4
Corporate culture
4
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98
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98
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English
98
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Prybutok, Victor R.
17
McFadden, Kathleen L.
7
Blankson, Charles
5
Boakye, Kwabena G.
5
Gowen, Charles, III.
5
Harun, Ahasan
5
Prybutok, Victor
5
Chakraborty, Subhajit
4
Kaynak, Hale
4
Lee, Jung Young
4
Prybutok, Gayle
4
Qin, Hong
4
AlNajem, Mohamad N.
3
Davis, Mark
3
Fredendall, Lawrence D.
3
Johnson, Dana M.
3
Ponnaiyan, Subramaniam
3
Russell, Roberta S.
3
Zhang, Xiaoni
3
Ababneh, Khaldoun I.
2
Abuamoud, Ismaiel
2
Alrousan, Ramzi Mahmoud
2
Bernardo, Vitor Zanetti
2
Choi, Yunsik
2
Cudney, Elizabeth A.
2
Does, Ronald J. M. M.
2
ElMelegy, Ahmed R.
2
Erkul, Muratcan
2
Ferrand, Yann B.
2
Fredendall, Lawrence
2
Gardner, John W.
2
Gerolamo, Mateus Cecílio
2
Honda, Ana Carolina
2
Ibrahim, Amal
2
Linderman, Kevin W.
2
Mast, Jeroen de
2
Migdadi, Yazan K. A.
2
Migdadi, Yazan Khalid Abed-Allah
2
Nottingham, Quinton J.
2
Peak, Daniel A.
2
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Quality management journal : QMJ
Journal of retailing and consumer services
602
International journal of hospitality management
582
Journal of business research : JBR
517
The service industries journal
368
The journal of services marketing
280
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
261
Journal of travel and tourism marketing
229
International journal of contemporary hospitality management
222
NBER working paper series
214
Working paper / National Bureau of Economic Research, Inc.
214
Journal of hospitality marketing & management
202
NBER Working Paper
190
Auditing : a journal of practice & theory
176
Services marketing quarterly
167
Cogent business & management
163
Journal of air transport management
161
The TQM journal : the international review of organizational improvement
154
Journal of service research : JSR
141
Discussion paper series / IZA
137
SpringerLink / Bücher
137
International journal of productivity and quality management : IJPQM
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
133
Service business
133
International journal of quality & reliability management
122
International journal of quality and service sciences
122
Psychology & marketing
122
Journal of service management
121
Asia Pacific journal of marketing and logistics
119
Industrial marketing management : the international journal for industrial and high-tech firms
118
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
116
Tourism management perspectives : TMP
115
International journal of services and operations management
111
Total quality management & business excellence
108
Health care management review : HCM review
107
Journal of the Academy of Marketing Science
105
The accounting review : a publication of the American Accounting Association
97
Journal of retailing
93
The international journal of bank marketing : IJBM
93
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ECONIS (ZBW)
98
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1
Antecedents of hypermarket service quality in the United Arab Emirates
ElMelegy, Ahmed R.
;
Ponnaiyan, Subramaniam
;
AlNajem, …
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 35-48
Persistent link: https://www.econbiz.de/10011764235
Saved in:
2
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
3
Customer and employee perceptual congruence in service co-production
Ozkul, Ahmet Semih
;
Damali, Uzay
;
Nandialath, Anup Menon
; …
- In:
Quality management journal : QMJ
26
(
2019
)
1
,
pp. 2-17
Persistent link: https://www.econbiz.de/10012309510
Saved in:
4
Influencing
perception
of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
5
Influencing
perception
of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
6
SNSQUAL : a social networking site quality model
Phillips, Brandon
;
Peak, Daniel
;
Prybutok, Victor
- In:
Quality management journal : QMJ
23
(
2016
)
3
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011517705
Saved in:
7
Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10011976337
Saved in:
8
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
9
Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10012309496
Saved in:
10
Relative contributions of product quality and service quality in the automobile industry
Xu, Lu
;
Blankson, Charles
;
Prybutok, Victor
- In:
Quality management journal : QMJ
24
(
2017
)
1
,
pp. 21-36
Persistent link: https://www.econbiz.de/10011633475
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