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Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
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Assessment of quality performance in the Egyptian manufacturing industry
ElMelegy, Ahmed Rashad; AlNajem, Mohamad N.; … - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1365-1394
Persistent link: https://www.econbiz.de/10013537693
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Quality 4.0 conceptualisation : an emerging quality management concept for manufacturing industries
Maganga, Deusdedith Pastory; Taifa, Ismail W.R. - In: The TQM journal : the international review of … 35 (2023) 2, pp. 389-413
Purpose Quality 4.0 refers to a modern quality management approach that uses Industry 4.0 technologies, integration and digitalisation. This research explores the current understandings of Quality 4.0 in various publications. The focus is on Quality 4.0 concepts or explanations, available...
Persistent link: https://www.econbiz.de/10014321208
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TQM implementation through ISO 9001 : findings from Chinese construction firms in Nigeria
Babatunde, Yomi; Pheng, Low Sui - In: The TQM journal : the international review of … 27 (2015) 6, pp. 671-682
Persistent link: https://www.econbiz.de/10011507218
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Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal; Sing, Harjot; De, Kalyan Kumar - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
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The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo; Vigolo, Vania; Douglas, Jackie; … - In: The TQM journal : the international review of … 29 (2017) 4, pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
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Dream or reality? : a recipe for sustainable and innovative health care ecosystems
Palumbo, Rocco; Cosimato, Silvia; Tommasetti, Aurelio - In: The TQM journal : the international review of … 29 (2017) 6, pp. 847-862
Persistent link: https://www.econbiz.de/10011804578
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The role of loyalty programs in healthcare service ecosystems
Gambarov, Vusal; Sarno, Debora; Hysa, Xhimi; Calabrese, … - In: The TQM journal : the international review of … 29 (2017) 6, pp. 899-919
Persistent link: https://www.econbiz.de/10011804588
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Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul; Baser, Onur - In: Total quality management & business excellence : an … 29 (2018) 11, pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971