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QMS external quality auditors' education framework : findings from an iterative Delphi study

Wahid, Roslina Ab; Grigg, Nigel Peter - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1320-1340

Persistent link: https://www.econbiz.de/10013537691

What contributes to auditee satisfaction in external ISO 9001 audits?

Lenning, Jan; Gremyr, Ida; Raharjo, Hendry - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1877-1895

Persistent link: https://www.econbiz.de/10014320957

Changing from a product to a process perspective for service improvements in a manufacturing company

Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40

Persistent link: https://www.econbiz.de/10003943604

Assessment of quality performance in the Egyptian manufacturing industry

ElMelegy, Ahmed Rashad; AlNajem, Mohamad N.; … - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1365-1394

Persistent link: https://www.econbiz.de/10013537693

Quality 4.0 conceptualisation : an emerging quality management concept for manufacturing industries

Maganga, Deusdedith Pastory; Taifa, Ismail W.R. - In: The TQM journal : the international review of … 35 (2023) 2, pp. 389-413

Purpose Quality 4.0 refers to a modern quality management approach that uses Industry 4.0 technologies, integration and digitalisation. This research explores the current understandings of Quality 4.0 in various publications. The focus is on Quality 4.0 concepts or explanations, available...

Persistent link: https://www.econbiz.de/10014321208

Customer loyalty in telecom service sector : the role of service quality and customer commitment

Izogo, Ernest Emeka - In: The TQM journal : the international review of … 29 (2017) 1, pp. 19-36

Persistent link: https://www.econbiz.de/10011648817

TQM implementation through ISO 9001 : findings from Chinese construction firms in Nigeria

Babatunde, Yomi; Pheng, Low Sui - In: The TQM journal : the international review of … 27 (2015) 6, pp. 671-682

Persistent link: https://www.econbiz.de/10011507218

Classifying restaurant service quality attributes by using Kano model and IPA approach

Pai, Fan-Yun; Yeh, Tsu-Ming; Tang, Cheng-Yeh - In: Total quality management & business excellence : an … 29 (2018) 3, pp. 301-328

Persistent link: https://www.econbiz.de/10011854059

Service quality evaluation : moderating influences of first-time and revisiting customers

Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440

Persistent link: https://www.econbiz.de/10011854071

Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana

Ofori, Kwame Simpe; Boakye, Kwabena G.; Narteh, Bedman - In: Total quality management & business excellence : an … 29 (2018) 5, pp. 580-598

Persistent link: https://www.econbiz.de/10011854104

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