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Changing from a product to a process perspective for service improvements in a manufacturing company

Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40

Persistent link: https://www.econbiz.de/10003943604

A Quality Scorecard for the era of Industry 4.0

Shin, Wan Seon; Dahlgaard, Jens Jörn; Dahlgaard-Park, Su Mi - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 959-976

Persistent link: https://www.econbiz.de/10011918717

An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies

Murmura, Federica; Casolani, Nicola; Liberatore, Lolita; … - In: Total quality management & business excellence : an … 29 (2018) 7, pp. 786-797

Persistent link: https://www.econbiz.de/10011883969

Assessment of quality performance in the Egyptian manufacturing industry

ElMelegy, Ahmed Rashad; AlNajem, Mohamad N.; … - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1365-1394

Persistent link: https://www.econbiz.de/10013537693

Quality 4.0 conceptualisation : an emerging quality management concept for manufacturing industries

Maganga, Deusdedith Pastory; Taifa, Ismail W.R. - In: The TQM journal : the international review of … 35 (2023) 2, pp. 389-413

Purpose Quality 4.0 refers to a modern quality management approach that uses Industry 4.0 technologies, integration and digitalisation. This research explores the current understandings of Quality 4.0 in various publications. The focus is on Quality 4.0 concepts or explanations, available...

Persistent link: https://www.econbiz.de/10014321208

Internet-banking customer analysis based on perceptions of service quality in Taiwan

Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568

Persistent link: https://www.econbiz.de/10011305706

The effects of job satisfaction and ethical climate on service quality in elderly care : the case of Taiwan

Chao, Chih-Yang; Ku, Pei-Yu; Wang, Yi-Ting; Lin, Yen-Hui - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 339-352

Persistent link: https://www.econbiz.de/10011558677

Total quality management and human resources selection : a case study of the national teacher selection in Taiwan

Chao, Chih-Yang; Hsu, Hung-Ming; Hung, Fang-Chih; Lin, … - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 157-172

Persistent link: https://www.econbiz.de/10010477244

Classifying restaurant service quality attributes by using Kano model and IPA approach

Pai, Fan-Yun; Yeh, Tsu-Ming; Tang, Cheng-Yeh - In: Total quality management & business excellence : an … 29 (2018) 3, pp. 301-328

Persistent link: https://www.econbiz.de/10011854059

The causal relationship between service quality, corporate image and adults ̕learning satisfaction and loyalty : a study of professional

Kuo, Yen-ku; Ye, Kung-don - In: Total quality management & business excellence : an … 20 (2009) 7/8, pp. 749-762

Persistent link: https://www.econbiz.de/10003897712

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